Relationship Manager - Commercial Vehicles

Kotak Mahindra Bank Limited; Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Limited is seeking a Relationship Manager for the Small Commercial Vehicle (SCV) retail sales segment in Lucknow. You will lead customer engagement, manage the SCV portfolio, and drive cross-selling of financial products through branch channels.

Responsibilities include end-to-end CV loan handling, documentation, collections follow-up, and market development to grow the dealer network and customer base. A customer-centric, sales-focused leader is essential for success.

Qualifications

• Prior relationship management experience in financial services.
• Strong sales and customer service skills.
• Ability to lead and collaborate with branch teams.

Responsibilities

• Manage and nurture SCV customer portfolio.
• Oversee end-to-end CV loan process.
• Facilitate loan documentation and approvals.
• Follow up EMI collections and reduce delinquencies.
• Identify new market opportunities.
• Drive sales growth in SCV segment.
• Build strong dealer and client relationships.

Skills

Sales expertise

Customer engagement

Leadership

Branch operations

Job description

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail Sales

We are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross‑selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer‑centric approach to drive business growth.

• Portfolio Management: Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.
• Loan Handling: Oversee the end‑to‑end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.
• Loan Processing: Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.
• Collections Follow‑Up: Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.
• Market Development: Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.
• Sales Generation: Proactively identify and create new market opportunities to drive sales and expand the customer base.
• Relationship Building: Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long‑term engagement.

Experience Level Mid Level