Relationship Manager-Business Banking

Idfc First Bank Limited; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Idfc First Bank Limited invites applications for Relationship Manager - Business Banking. The role focuses on acquiring new-to-bank asset clients while deepening relationships across liabilities and FX products to deliver tailored financial solutions.

You will collaborate across product and operations to drive client acquisition, servicing, and portfolio growth. The ideal candidate brings 5–10 years in branch or business banking, strong credit assessment skills, and a proven track record in

Qualifications

• Graduate from any discipline; CA preferred.
• 5 to 10 years of relevant experience in branch/business banking.
• Strong analytical skills with credit assessment and financial documentation.
• Fluent in English with strong business communication skills.

Responsibilities

• Acquire new business banking customers with credit assessment and financial solutions.
• Manage client relationships across liabilities, Forex, trade finance, and assets.
• Monitor portfolio hygiene with renewals and retention strategies.
• Collaborate with branch banking teams to optimize cross-functional opportunities.
• Promote process improvements to enhance service efficiency and customer experience.

Skills

Analytical skills

Credit assessment

Relationship management

Customer service

Communication

Collaboration

Integrity & compliance

English fluency

Education

Graduate in any discipline

Chartered Accountant (Preferred)

Job description

Job Description:

About the Role

The Relationship Manager - Business Banking is responsible for delivering tailored financial solutions to meet the working capital and banking needs of business banking clients. This role focuses on acquiring new-to-bank (NTB) asset clients while deepening relationships across liabilities and foreign exchange (FX) products. The role holder will ensure best-in-class relationship management and customer experience, positioning the bank as the preferred financial partner. Collaboration with product and operations teams is essential to drive effective customer acquisition, servicing, and portfolio growth.

Primary Responsibilities

• Acquire new business banking customers with a strong understanding of credit assessment and financial solutions.
• Manage client relationships across liabilities, Forex, trade finance, and asset products.
• Monitor and maintain portfolio hygiene through timely renewals, enhancements, and retention strategies.
• Minimize open deferrals and covenant breaches to ensure portfolio quality.
• Collaborate with branch banking teams to leverage synergies and optimize cross-functional opportunities.
• Conduct competitor analysis and gather feedback from channels and customers to refine growth strategies.
• Recommend process improvements to enhance service efficiency and customer experience across the branch network.

Secondary Responsibilities

• Support marketing initiatives and sales planning to drive business growth.
• Demonstrate a strong understanding of financial statements, credit assessment, and title/security documentation.
• Promote high-quality customer service and operational excellence through continuous engagement and feedback.

Education

• Graduate in any discipline.
• Professional qualification such as Chartered Accountant (Preferred)

Experience

• 5 to 10 years of relevant experience in branch banking or business banking.

Skills and Attributes

• Strong analytical skills with expertise in credit assessment and financial documentation.
• Proven ability to manage and grow business banking portfolios.
• Excellent relationship management and customer service skills.
• Knowledge of liabilities, Forex, trade finance, and asset products.
• Strategic thinking with the ability to evaluate market trends and competitor strategies.
• Effective collaboration and communication across teams and stakeholders.
• High level of integrity and commitment to compliance.
• Fluent in English with strong business communication skills.