Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL TFE -Retail Sales

Kotak Mahindra Bank; Sikar; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Kotak Mahindra Bank in Rajasthan seeks a Relationship Manager-TFE to balance customer service with proactive sales. You will handle account openings, educate customers on products, and drive cross-sales across deposits, mutual funds, and insurance.

Strong service focus and regional market knowledge are valued. You will collaborate with internal teams to ensure smooth operations, manage relationships, and contribute to branch performance and regulatory compliance.

Qualifikationen

• Graduates with 1-3 years total experience, at least 1 year in financial services.
• Balance of service and sales orientation, with sales skew acceptable when needed.

Aufgaben

• Drive sales of deposits, mutual funds, and insurance while servicing customers.
• Deliver high-quality service and enhance customer value through cross-sales.
• Act as liaison with internal teams to ensure seamless service and delight.
• Handle HNI relationships in AGRI-FIN and Tractor Loans segments.
• Oversee branch operations, compliance, and productivity of the team.
• Contribute to strategic planning and sales initiatives with product teams.

Kenntnisse

Sales orientation

Customer service

Cross-selling

Relationship management

Ausbildung

Graduates

Jobbeschreibung

Job Description:

Relationship Manager-TFE

JOB DESCRIPTION

To handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, education on product features, cheque book issuance. Quality of advice given to customers as determined by customers and supervisor. Speed and efficiency of service given. Sales targets for bank and investment products. Going beyond the professed need of the customer by providing other products. Enhancement of customer value. Cross-sale of assets products. Back-up to relationship managers holding HNI relationships. Ensure low attrition ratios. Customer acquisition through referrals from existing customers. Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks. Equal blend of service and sales orientation. In the absence of equality, sales orientation as a skew will be acceptable. Experienced customer service candidates from financial services ( those from MFund, securities houses etc) with sales orientation can be considered.

Responsibilities

Sales & Business Development Enhance the deposit pool from existing and new customers. Drive sales of non-deposit products including Mutual Funds and Insurance. Achieve cross-selling targets progressively across product categories. Generate fee income through strategic product placement. Customer Relationship Management Deliver high standards of customer service and ensure customer satisfaction. Liaise with internal teams to ensure seamless customer service and delight. Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment. Branch Operations & Compliance Oversee branch administration and ensure adherence to regulatory compliance. Manage overall productivity and morale of branch team members. Ensure the branch meets its break-even targets and contributes positively to the P&L. Strategic Collaboration Work closely with product management, marketing, and other verticals for new product development and service enhancements. Contribute to sales initiatives and tactical planning. Leadership & Team Management Demonstrate strong leadership skills with a tactical focus. Balance strategic thinking with execution (Thinker:Doer ratio of 40:60). Foster a collaborative and performance-driven team culture.

Requirements: