Relationship Manager - Affluent-AFFLUENT-Relationship Manager

Kotak Mahindra Bank Ltd; Panipat; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd seeks a Relationship Manager in the Affluent Priority segment of Business Banking to acquire and manage high-net-worth clients, offering tailored solutions across liabilities, assets and investments.

You will build long-term relationships, conduct portfolio reviews, and drive revenue through cross-sell while ensuring compliance and delivering personalized service. Regular client engagement and events will strengthen wallet share and loyalty.

Qualifications

• Experience in high-net-worth client handling and private banking.
• Ability to profile client needs and tailor solutions.
• Strong knowledge of liabilities, assets, and investment products.
• Compliance with bank policies and regulatory guidelines.

Responsibilities

• Acquire new HNI clients and expand relationships.
• Profile clients to understand financial needs and tailor solutions.
• Drive business across liabilities, assets, and fee-based products.
• Conduct portfolio reviews and present investment options.
• Maintain regular engagement through calls and meetings.
• Collaborate with internal teams for seamless onboarding.
• Organize client events and engagement initiatives.
• Ensure adherence to policies and regulatory guidelines.
• Identify cross-selling and upselling opportunities.

Skills

HNI client acquisition

Portfolio management

Cross-selling

Relationship building

Client engagement

Job description

As a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring and managing high-net-worth individual (HNI) clients. This role demands a deep understanding of client needs, strong financial acumen, and the ability to offer tailored banking solutions across liabilities, assets, and investment products. You will be expected to build long-term relationships, drive revenue growth, and enhance client engagement through personalized service and strategic portfolio management. You will work closely with internal stakeholders to ensure seamless service delivery and maintain high standards of compliance and customer satisfaction. The role also involves conducting regular portfolio reviews, identifying cross-sell opportunities, and organizing client engagement initiatives to strengthen relationships and increase wallet share. This is a high-impact role that combines sales, relationship management, and advisory capabilities, offering a dynamic career path in the bank’s premium customer segment.

• Acquire new HNI clients and expand existing relationships through strategic sales planning and execution.
• Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions.
• Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
• Perform regular portfolio reviews and present investment options aligned with client goals.
• Maintain consistent client engagement through weekly/monthly calls and meetings.
• Resolve client queries within defined turnaround times to ensure satisfaction and loyalty.
• Collaborate with internal teams to ensure seamless service delivery and client onboarding.
• Organize and participate in special sales initiatives, client events, and engagement activities.
• Ensure strict adherence to bank policies and regulatory guidelines in all client interactions.
• Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.