Relationship Manager - Affluent_AFFLUENT_0411_2801_1019472

Kotak Mahindra Bank; Rajkot; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank is seeking an experienced Relationship Manager for its Affluent Priority segment in Business Banking. You will acquire and manage HNI clients, offering tailored banking solutions across liabilities, assets, and investments, while building lasting relationships and driving revenue growth.

You will collaborate with internal teams to ensure compliant, high-quality service delivery and lead client engagement initiatives to increase wallet share.

Qualifications

• Experience in managing HNI clients and delivering tailored banking solutions.
• Strong financial acumen and ability to conduct portfolio reviews.
• Ability to meet revenue targets through cross-selling and advisory services.

Responsibilities

• Acquire new HNI clients and deepen relationships through strategic sales.
• Profile clients to understand needs and tailor solutions.
• Drive liabilities, assets and fee-based products to grow wallet share.
• Perform regular portfolio reviews and present investment options.
• Maintain weekly/monthly client engagement via calls and meetings.
• Collaborate with internal teams for seamless onboarding and service delivery.
• Organize client events and engagement activities.
• Ensure adherence to bank policies and regulatory guidelines.

Skills

Relationship management

HNI client handling

Sales & business development

Financial advisory

Portfolio management

Cross-selling

Tools

CRM

Job description

Job Description:

As a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring and managing high-net-worth individual (HNI) clients. This role demands a deep understanding of client needs, strong financial acumen, and the ability to offer tailored banking solutions across liabilities, assets, and investment products. You will be expected to build long-term relationships, drive revenue growth, and enhance client engagement through personalized service and strategic portfolio management. You will work closely with internal stakeholders to ensure seamless service delivery and maintain high standards of compliance and customer satisfaction. The role also involves conducting regular portfolio reviews, identifying cross-sell opportunities, and organizing client engagement initiatives to strengthen relationships and increase wallet share. This is a high-impact role that combines sales, relationship management, and advisory capabilities, offering a dynamic career path in the bank’s premium customer segment.

Responsibilities

• Acquire new HNI clients and expand existing relationships through strategic sales planning and execution.
• Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions.
• Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
• Perform regular portfolio reviews and present investment options aligned with client goals.
• Maintain consistent client engagement through weekly/monthly calls and meetings.
• Resolve client queries within defined turnaround times to ensure satisfaction and loyalty.
• Collaborate with internal teams to ensure seamless service delivery and client onboarding.
• Organize and participate in special sales initiatives, client events, and engagement activities.
• Ensure strict adherence to bank policies and regulatory guidelines in all client interactions.
• Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.