Relationship Manager

Equitas Small Finance Bank Ltd.; Hyderabad, Secunderabad; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong Pte Ltd invites applications for a full-time, on-site BDO (Equitas Express – Banker on wheels) role based in Chennai. You will drive business using digital account opening, servicing customers from the channel, and converting omni-channel leads with high-quality service.

The role requires building a customer base for retail liabilities, meeting prospects, explaining product features, and maintaining confidentiality. Strong communication and local market knowledge are essential.

Qualifications

• Bachelor's degree, or equivalent with masters preferred
• 1+ years of experience in branch banking product sales
• Must have good knowledge of the local and surrounding markets in the area
• Good communication and negotiation skills

Responsibilities

• Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
• Build a database of customer leads through references, opening stalls in areas with high footfalls, door-to-door visits, pamphlet distribution.
• Schedule meetings with potential liabilities customers and present suitable products with features/benefits.
• Explain requirements for various products and services, including charges and minimum balances, and required documents.
• Verify customer documents with originals and handle with care and confidentiality.
• Complete all account opening processes accurately to enhance customer experience and establish long-term relationships.
• Maintain continuous communication with customers on account opening status.
• Assist newly signed-up customers with additional products and services based on their needs.
• Build a reference network from new customers for potential leads.
• Regularly update Daily Sales Reports and discuss plans with the supervisor.

Skills

Communication skills

Negotiation skills

Market knowledge

Education

Bachelor's degree or higher

Job description

Job Description

Role Description

This is a full-time on-site role located in Chennai for a new project role BDO (Equitas Express – Banker on wheels). The biker service will be provided primarily for 4 segments Senior Citizen/High residential flat association/Salaried professionals/Women within Chennai. The person will be responsible for driving business, will leverage Digital mode for account opening and servicing from this channel and ensuring the quality, and responsiveness. Omni-channel leads will also be given to the BDO for conversion.

Purpose of the role

To acquire New To Bank liability relationships (Saving Accounts / Deposits) and strengthen existing relationships through highest levels of service quality

Bank Staff (Biker) key responsibility:

• Identify potential catchment areas of potential retail liabilities customers for Equitas Bank.
• Build a database of customer leads through references, opening stalls in areas where there are higher number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
• Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
• Communicate clearly to customers on the requirements for various types of products & services – for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with Equitas.
• Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
• Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
• Maintain continuous communication with customers on the status of their account opening process.
• Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements – for example, relevant loan products, investment products etc.
• Build reference network from newly signed up customers for potential leads.
• Regularly update Daily Sales Reports and discuss on the plans, action items, and progress with the supervisor.

Qualifications and expectations

Any Bachelor's degree, or equivalent with masters preferred

1+ years of experience in branch banking product sales

Must have good knowledge of the local and surrounding markets in the area

Good communication and negotiation skills