Reinsurance Operations Associate

Swiss Re; Bengaluru; Hybride; INR 700 000 - 1 100 000; Plein temps

Résumé du poste

Swiss Re is seeking an experienced Reinsurance Operations professional to manage end-to-end processing of client reinsurance accounts including premiums and claims. The role involves handling claims from simple to mid-complex cases, ensuring data accuracy, and adhering to quality controls and timelines.

You will collaborate with internal teams across regions, analyze portfolios with PowerBI, and maintain strong client relationships while upholding regulatory and process requirements.

Qualifications

• Minimum bachelor’s in finance, accounting, insurance, or related fields with at least 3 years of experience.
• Flair for figures and strong Excel proficiency.
• Good verbal and written business interpersonal skills.
• Agile team player with accountability and ability to manage workload.

Responsabilités

• End-to-end processing of Reinsurance accounts (premiums, claims, brokerage).
• Handle Reinsurance claims (simple to mid complex).
• Capture accurate claim information from client advice and contracts.
• Maintain accuracy and quality parameters per process.
• Follow up on outstanding queries per the defined process.

Connaissances

Excel proficiency

Verbal communication

Team player

Multi-cultural collaboration

Formation

Bachelor's degree in Finance/Accounting/Insurance

Outils

PowerBI

Description du poste

About the role

In this role, you will be responsible for handling end to end reinsurance accounts and claims, ensuring business deliverables are met (quality output within the turnaround times defined) through adequate understanding of Reinsurance contractual conditions.

Responsibilities

• End‑to‑end processing of client Reinsurance accounts (premiums, claims, brokerage, etc.) ensuring deliverables and quality standards are met as defined
• Handling Reinsurance claims (simple to mid complex cases) through adequate understanding of Reinsurance Claims principles
• Capture accurate claim information by referring to claim advice reported by clients/ brokers and contract documents/conditions
• Maintain accuracy and quality parameters as defined by the process
• Rigorous follow up on outstanding queries/topics as per the defined process using the escalation matrix
• Problem solving/analysis for own portfolio, to determine underlying trends and following up on the same to deliver closure of issues
• Ensure financial transactions/payments are in adherence to processes and guidelines, quality management framework and key controls
• Timely collection of funds (Accounts Receivable), keeping track of financials within the assigned portfolio
• Ensure timely and accurate reporting and compliance with internal/external/regulatory requirements and/or commitments
• Manage own workload effectively to achieve agreed service/business standards
• Contact internal business partners and external clients directly (either written or verbal) to resolve any long pending operational issues like missing accounting information, incorrect data, payment delays, etc.
• Work collaboratively across teams, functions and regions and support the requirements of internal clients
• Usage of PowerBI and data tools to assess and steer the portfolio

About the team

You will join a very experienced and highly motivated Reinsurance operations team handling portfolios for diverse APAC regions. Our responsibilities require regular interactions with peers and experts from other locations, deliver best service and most value to our clients. With our continuous improvement mindset our aim is to provide our external clients and internal partners with fast, easy, and effective ways of conducting business within an environment where the risks are understood.

About you

• Minimum bachelor's in finance, Accounting, Insurance, or related fields, with min 3 years of work experience
• Flair for figures and proficiency in Excel
• Good verbal and written business interpersonal skills
• Being an agile team player with the ability to manage own workload and demonstrate a sense of Accountability, Responsibility and Commitment
• Ability to work together collaboratively, flexibly, and constructively in a team/group environment including in virtual set‑ups
• Ability to challenge the status quo and manage multiple business partners (multi-cultural and cross functional teams in a virtual set‑up)
• Insurance/Finance related certifications will be an added advantage

Hybrid work model

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

Keywords: Reference Code: 139606 Experience Level Mid Level