Regional Warehouse/Hub Manager

Paytm; Delhi; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading digital payments company is seeking a Hub Manager to oversee regional hubs in Delhi. The role includes managing inventory audits, refurbishment operations, and team leadership. The ideal candidate will have a Bachelor’s degree in a relevant field and experience in logistics or operations. Strong communication and leadership skills are essential for this position.

Benefits

Collaborative work environment

Opportunities for career development

Respect from peers and managers

Qualifications

• Proven experience in inventory management, operations, or logistics preferred.
• Strong leadership and team management skills.
• Excellent organizational and communication abilities.

Responsibilities

• Conduct regular inventory audits across assigned hubs.
• Manage refurbishment activities to ensure quality and timeliness.
• Lead, train, and mentor hub teams to build operational capability.

Skills

Inventory Management

Leadership

Data Analysis

Communication

Problem Solving

Education

Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field

Job description

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the Team:

Hub will be a docking station for the sales team for conducting meetings, interviews, R&R events and for receiving and submitting the devices for maximum up to 45 minutes.

About the Role:

Responsible for Managing complete regional Hubs.

Requirement/Expectation:

Inventory Management:

Conduct regular inventory audits across assigned hubs to ensure accuracy and compliance.

Monitor and ensure the timely dispatch of defective stock to the Central Warehouse (CWH).

Manage ageing control of devices to minimize obsolete or slow-moving inventory.

Oversee order processing of fresh devices from hubs to Team Leads (TL).

Handle escalations related to inventory discrepancies or operational challenges.

Refurbishment Operations:

Manage and supervise refurbishment activities to ensure quality and timeliness.

Track and report on refurbishment targets versus achievements.

Ensure adequate return inventory is received through efficient courier routing to support refurbishment.

Monitor turnaround time (TAT) for refurbishment and take corrective actions as necessary.

Operational Management:

Lead, train, and mentor hub teams to build operational capability and efficiency.

Conduct daily, weekly, and monthly meetings with hub teams to review performance and address issues.

Manage petty cash and ensure proper utilization and documentation.

Plan and execute weekly and monthly hub activities in line with organizational goals.

Ensure strict compliance with Standard Operating Procedures (SOPs) across all hubs.

Qualifications and Experience:

Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field.

Proven experience in inventory management, operations, or logistics preferred.

Strong leadership and team management skills.

Excellent organizational and communication abilities.

Proficient in data analysis and reporting tools.

Why join us:

We offer a collaborative output-driven program that brings cohesiveness across businesses through technology, opportunities to improve average revenue per use, solid 360 feedback from peer teams, and respect earned from peers and managers.

Compensation:

We believe in creating wealth for the right fit, with an enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants.