Regional Support Engineer | Bangalore | Experience: 2-5 Years

Rentokil Initial; Mumbai; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Job summary

Rentokil Initial is seeking a skilled IT support professional to assist across Windows, Ubuntu, and network printer setups in Mumbai. You will handle user queries, perform basic data recovery, and ensure adherence to SLAs.

The role requires a graduates and at least 1 year of experience, with knowledge of Google Suite and collaboration tools. Willingness to travel between branches in the region is a plus.

Qualifications

• Graduate with 1 year of work experience or more.
• Knowledge of Windows, Ubuntu and Chrome OS is required.
• Proficient in Google Suite and basic IT support workflows.

Responsibilities

• Provide IT assistance for Windows and Ubuntu across branches.
• Troubleshoot PCs, printers/scanners, and network issues within SLAs.
• Support ad hoc projects like server updates and data recovery.
• Be a focal point for IT needs across Mumbai locations.

Skills

Troubleshooting

Windows & Ubuntu

Video Conferencing

Customer Support

Education

Graduate

Tools

Google Suite

Printer/Scanner Setup

Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

GENERAL DUTIES & RESPONSIBILITIES

• Providing assistance on Windows Power Shell, complete Ubuntu OS {SMB, setting up Network Printer/Scanner, Data Recovery, User level permissions & Linux Commands, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
• Knowledge of Windows, Ubuntu and Chrome OS is a must.
• Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
• To work on adhoc projects as per the business requirements such as Ubuntu server, central server, OS updates etc.
• Acts as a focal point for all IT related needs & queries for the branches.
• Good knowledge of video conferencing, Hangout meet, google drive etc.
• To resolve the queries as and when required by providing assistance as per defined SLAs
• Service level agreement, vendor management, incident management, problem management and asset management.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Shall be flexible to report / work and handle multiple offices in Bangalore and his region.

KEY DELIVERABLES

• Shall be able to work on adhoc projects as per the business requirements independently.
• Resolving queries by providing quick assistance.
• Ability to do root cause analysis and propose solutions from their knowledge and Internet

CORE COMPETENCIES

• Problem Solver
• Ability to do root cause analysis and propose solutions
• Problem solving
• Accountable and responsible
• Flexible

EDUCATIONAL / OTHER REQUIREMENTS

• Graduate
• Work Experience: Minimum 1 years required.
• Knowledge of Google Suite is required.

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement
• Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.