Regional Service Executive

Flex; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Health Insurance

Paid Time off

LP17

Job summary

Flex is seeking a Regional Service Executive to support our ASP network across South India, based in Kerala. The role involves managing ASPs and technicians, coordinating audits and CAPA, and ensuring timely hardware installations with strong troubleshooting support.

The ideal candidate has 7–8 years of experience in service partner management, with a technical degree/diploma in computer/electronics/communication engineering, and proven ability to train and develop regional ASPs while achieving

Qualifications

• Technical degree/diploma in engineering is a must.
• 7–8 years of experience handling and appointing Service Partners across South India.
• Experience managing multiple service outlets and training regional ASPs.

Responsibilities

• Manage ASPs daily, direct engineers, and resolve operational and technical issues.
• Coordinate ASP appointments, audits, CAPA, and daily review with ASPs and Flex team.
• Oversee installations of scanners, printers, desktops, and laptops with active troubleshooting.
• Drive day-to-day ASP operations, audits, capacity planning, and KPI attainment.
• Identify and resolve ASP-related gaps and ensure SLA KPIs are met.

Skills

Service Partner management

ASP training

Technical training

Network troubleshooting

Education

Technical Degree / Diploma in Computer/Electronics/Communication Engineering

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Regional Service Executive located in Kerala.

What a typical day looks like:

• Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
• ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
• Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
• To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
• Must have understanding of service network, able to identify and resolve ASPs
• Able to achieve KPIs as per SLAs

The experience we're looking to add to our team:

• Technical Degree / Diploma computer/electronics/communication engineering is must
• Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
• Should have experience in handling multiple service outlets
• Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
• Providing technical training to regional ASP
• Demonstrating new product to ASP
• Technical Audit

What you will receive for the great work you provide

• Health Insurance
• Paid Time off
• #LP17

Job Category

Operations

Optional Skills:

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).