Regional PUD Manager - BLR

Blue Dart; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Benefits offered by this job

Medical cover

Generous time off

Global career paths

Structured learning

Job summary

Blue Dart is seeking a Regional PUD Manager to lead regional first mile and last mile operations across multi-state coverage. You will own customer service KPIs, drive digital adoption, and ensure revenue realization while standardising practices across pickup networks.

You will manage Cluster Heads, drive productivity, and lead cost-effective, compliant operations with a focus on seamless integration between pickup and delivery.

Qualifications

• Education: Graduate (Operations / Supply Chain preferred); MBA/PG desirable.
• Experience: 10–15 years in operations with multi-location and second-line teams.
• Exposure to customer-facing operations and revenue assurance preferred.
• Preferred industries: Express logistics, eCommerce logistics, distribution networks.

Responsibilities

• Define and execute regional first mile and last mile strategy aligned to customer SLAs, business growth, and service expectations.
• Translate national operational frameworks into region-specific execution models for pickup and customer interface operations.
• Drive standardization and scalability of pickup processes across SFC and Apex operations.
• Lead and manage Cluster Heads across the region, ensuring alignment to service, productivity, and revenue goals.
• Build leadership capability, succession pipeline, and operational bench strength across the network.
• Drive engagement, performance culture, and compliance across all first-mile operations.
• Own and govern performance of pickup operations across SFC and Apex workflows.
• Drive service excellence across customer KPIs including pickup timeliness, adherence to SLAs, and issue resolution.
• Monitor operational performance across clusters and enable corrective actions for underperformance.
• Drive revenue realization through reweigh compliance, process adherence, and elimination of leakage across the network.
• Monitor and improve compliance levels across pickup operations to ensure accurate billing and revenue capture.
• Identify and implement process improvements to strengthen revenue assurance mechanisms.
• Lead and implement digital initiatives across first-mile operations including SFC and Apex processes along with Central HQ team
• Drive adoption of digital tools, automation, and system-enabled workflows across the network.
• Ensure sustained usage and performance tracking of digital initiatives across all clusters.
• Drive productivity improvements across pickup operations through route optimization, manpower efficiency, and process standardization.
• Optimize cost per pickup/order while maintaining service quality and compliance.
• Collaborate with Last Mile, CPU, Network, Product, Finance, and HR teams for end-to-end operational alignment.
• Act as regional SME for first-mile operations in internal and customer forums.

Skills

First-mile operations

Last-mile coordination

Leadership & team management

Data-driven decision making

Customer SLA management

Education

Graduate in Operations/Supply Chain

MBA/PG desirable

Job description

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions.Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Job Title:

Regional PUD Manager

Function:

Operations

Reports To:

Regional Surface Operations Head

Location:

Regional HQ (multi-state coverage)

Travel Required:

25% 50% 75%

Position Overview:

Regional PUD Manager role is accountable for performance, productivity, and capability of the pickup and first-mile network across multiple cities and states. Owns customer service KPIs across first mile and upstream integration into last mile, ensuring seamless flow from pickup to delivery. Leads all Cluster Heads across the region and drives operational consistency, revenue assurance, and digital transformation across pickup operations including SFC and Apex workflows. This role operates as a regional capability and governance function, working closely with line Operations teams to drive customer experience, revenue realization, and standardized practices across the pickup network.

Job Purpose:

To build and operate a high-performing first mile and last mile network by driving customer service excellence, productivity, revenue assurance, and digital adoption, while ensuring seamless integration with downstream operations and overall network efficiency.

Key Roles & Responsibilities:

Strategic Leadership

• Define and execute regional first mile and last mile strategy aligned to customer SLAs, business growth, and service expectations.
• Translate national operational frameworks into region-specific execution models for pickup and customer interface operations.
• Drive standardization and scalability of pickup processes across SFC and Apex operations.

People Leadership & Organization Development

• Lead and manage Cluster Heads across the region, ensuring alignment to service, productivity, and revenue goals.
• Build leadership capability, succession pipeline, and operational bench strength across the network.
• Drive engagement, performance culture, and compliance across all first-mile operations.

Operational Excellence (First Mile Network)

• Own and govern performance of pickup operations across SFC and Apex workflows.
• Drive service excellence across customer KPIs including pickup timeliness, adherence to SLAs, and issue resolution.
• Ensure consistency in execution through standardized operating practices and governance mechanisms across locations.
• Monitor operational performance across clusters and enable corrective actions for underperformance.

Revenue Assurance & Compliance

• Drive revenue realization through reweigh compliance, process adherence, and elimination of leakage across the network.
• Monitor and improve compliance levels across pickup operations to ensure accurate billing and revenue capture.
• Identify and implement process improvements to strengthen revenue assurance mechanisms.

Digitalization & Transformation

• Lead and implement digital initiatives across first-mile operations including SFC and Apex processes along with Central HQ team
• Drive adoption of digital tools, automation, and system-enabled workflows across the network.
• Ensure sustained usage and performance tracking of digital initiatives across all clusters.

Cost Optimization & Productivity

• Drive productivity improvements across pickup operations through route optimization, manpower efficiency, and process standardization.
• Optimize cost per pickup/order while maintaining service quality and compliance.

Stakeholder & Governance

• Collaborate with Last Mile, CPU, Network, Product, Finance, and HR teams for end-to-end operational alignment.
• Act as regional SME for first-mile operations in internal and customer forums.

Qualifications & Experience

• Education: Graduate (Operations / Supply Chain preferred); MBA/PG desirable.
• Experience: 10–15 years of experience in operations, with strong exposure to first-mile, pickup, or field operations at scale.
• Proven experience in managing multi-location operations and leading second-line teams.
• Exposure to customer-facing operations and revenue assurance processes preferred.
• Preferred industries: Express logistics, eCommerce logistics, distribution networks.

Skills & Capabilities

Technical Skills

• First-mile / pickup and last mile delivery operations management
• Customer SLA management
• Revenue assurance and compliance
• Process standardization and productivity improvementDigital adoption and operations transformation
• Data analysis and data lead governance

Key Competencies

• Leadership and team management
• Customer orientation
• Data-driven decision making
• Stakeholder management
• Resource Planning (space, manpower and vehicles)
• Route planning and Optimization
• Execution excellence and problem solving

Key Performance Indicators:

KRAs

KPIs

Service Performance

On-Time Delivery %, Shipment Processing Accuracy, Service Level Adherence

Customer Experience

Customer Complaint Resolution TAT, Service Recovery Effectiveness, Customer Satisfaction

Operational Productivity

Manpower Productivity, Vehicle Utilisation, Resource Optimisation

Shipment Management

Reduction in Undelivered Shipments, RTO Control, Exception Management

Financial Controls

COD Reconciliation Accuracy, Expense Control, Asset Accountability

Compliance & Safety

Audit Compliance, SOP Adherence, Safety & Security Compliance

People Management

Team Productivity, Employee Development, Attendance & Discipline

Continuous Improvement

Process Improvement Initiatives, Operational Efficiency, Cost Optimisation

Why join DHL Blue Dart?

• Great Place to Work Certified - a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
• Competitive pay and performance-linked rewards that truly recognize your impact.
• Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
• Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
• A culture that celebrates diversity, innovation, and bold thinking - where your voice is heard and your contributions matter.
• Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
• The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.

Come grow with us.

Disclaimer:

At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).

Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.

Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [e-mail].