Area Collection Manager-Secured Flows Lucknow

Abacus Consultants; Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

Abacus Consultants seeks a Regional Collections Manager to supervise the collections process at location level, collaborating with in-house and external teams to create optimal recovery solutions and ensure policy compliance.

The role includes developing MIS reports, providing management with insights on delinquency trends, and coordinating with Sales, Risk, Policy, and Legal teams to optimize collections performance across the region.

Responsibilities

• Achieve area collections targets and minimize credit losses.
• Monitor delinquency and drive higher resolution rates.
• Ensure headcount planning location-wise / bucket-wise / segment-wise.
• Minimize charge-offs and maximize recoveries from charged-off accounts.
• Develop MISs to track portfolio trends and enable corrective action.
• Provide inputs to Management and stakeholders (Sales, Risk, Policy) on delinquency trends.
• Coordinate with agencies to drive collections efficiently and monitor performance.
• Ensure compliance with internal policies and regulatory requirements.
• Handle customer escalations and coordinate with the legal team as needed.

Job description

Job Description:

To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Key Result Areas

Achieve collections targets and financial goals for the area
Monitor and Control delinquency and minimize credit losses for portfolio
Drive higher resolution rates.
Ensuring adequate headcount availability location-wise / bucket-wise / segment-wise.
Ensure Charge offs are minimized and higher recoveries from charge-off accounts.
Review, maintain control and minimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio to make account level
Portfolio review and monitoring
Monitor customer accounts across the region, identifying and flagging likely cases of
default or delayed payment
Work with non-performing defaulting borrowers to create optimum recovery solutions

Developing various MISs to show different cuts and trends in the portfolio which can lead
to necessary corrective action by collections team to enhance their performance and
shows area of improvement.

Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,
Policy Team on various aspects of collections resolution and delinquency trends, Negative
Areas, Negative Profile, Non-Starters, SKIPS, Fraud Cases, etc.

Vendor Management

Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for externa agencies
Continuously monitor agency performance
Exercise adequate control on agencies to ensure collection of overdue debts in a timely
manner

Compliance and audit

Ensure that all documentation related to the collections process is maintained in
accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to
ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance
with all relevant policies and regulations

Customer escalations and complaints

Coordinate with the legal team and senior management in the event of escalated cases to
ensure compliance with relevant regulations

People Management

Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with
HR
Participate in relevant talent management and people development activities to ensure a
healthy pipeline and an engaged team

Job Purpose of Direct Reports

Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

Relationships

Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Regional Collections Manager, Collection Officers, Agency Managers Daily / regular Portfolio update and alignment of strategy and activities Credit/ Policy Teams Weekly Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes. Legal Team As needed Escalations, customer complaints External Collections Agencies and Vendor Partners Regular Visits / discussions on portfolio; Reviews, case updates, exception reporting Customers As needed Escalations and follow-ups.

Organizational Relationships

Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position. NCH –Recovery RCM‑Recovery ACM CM CO

Requirements: