Regional Collection Head

BharatPe; Hyderabad; Vor Ort; INR 1.200.000 - 2.400.000; Vollzeit

Zusammenfassung

BharatPe in Hyderabad, India is seeking a senior field collections leader responsible for managing collection operations across a region, achieving targets, and keeping risk write-offs in check while ensuring compliance with legal guidelines.

You will build and lead a team of collection officers and agencies, monitor performance, collaborate with cross-functional teams, and implement strategies to optimize bucket flows and recoveries in a fast-paced fintech environment.

Qualifikationen

• Graduate or Post-Graduate 10+ years of field collection experience.
• In depth knowledge of parameters to be tracked for field collection agencies.
• Good analytical skills.
• Capable of formulating field collection strategy.
• Strategic and analytical thinking.
• Problem solving and decision-making skills.
• People management skills.

Aufgaben

• Managing collection operations for specified region.
• Achieving collection targets assigned to the territory by meeting collection target for the states and region assigned.
• Keeping the write off per cent within risk pricing.
• Control portfolio in terms of bucket flows.
• Managing and put support mechanism for legal / police issues.
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
• Managing productivity by fixing productivity parameters for collection managers / agencies.
• Monitoring performance against set parameters and daily / monthly review of State Collection Teams.
• Recruiting and managing a team of collection officers / area managers.
• Handling customer issues / escalations.
• Interaction: Time to time feedback on the basis of field operations for betterment of lending process.
• Establish effective working relationships with functional and cross functional teams to implement innovative and competitive strategies related to field collection activities.
• Problem solving: Ensuring legal guidelines are complied for entire collection structure in letter and spirit.
• Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
• Ensuring adherence to the Code of Conduct
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Ensuring documented feedback and action taken on all cases
• Ensuring adequate infra is available area-wise / bucket-wise / segment-wise.

Kenntnisse

Analytical skills

Field collection strategy

Problem solving

People management

Decision making

Ausbildung

Graduate or Post-Graduate

Jobbeschreibung

In this role, you have the opportunity to ...Be a part of the team building the definitive financial services platform for the consumer community in India.Be responsible for developing & growing one of the first successful implementations of lending based on velocity-led underwriting in this part of the world.To straddle zero-to-one experiments and expanding the scope of proven projects as we focus on blitz scaling our revenue growth.

Responsibilities

Managing collection operations for specified regionAchieving collection targets assigned to the territory by meeting collection target for the states and region assigned.Keeping the write off per cent within risk pricing. Control portfolio in terms of bucket flows.Managing and put support mechanism for legal / police issues.Ensuring audit queries are complied with, ensuring corrective and preventive action.Managing productivity by fixing productivity parameters for collection managers / agenciesMonitoring performance against set parameters and daily / monthly review of State Collection TeamsRecruiting and managing a team of collection officers / area managers.Constant evaluation of collection officers / area managers.Handling customer issues / escalations.Interaction:Time to time feedback on the basis of field operations for betterment of lending process.Establish effective working relationships with functional and cross functional teams to implement innovative and competitive strategies related to field collection activities.Problem solving:Ensuring legal guidelines are complied for entire collection structure in letter and spirit.Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in forceEnsuring adherence to the Code of ConductContinuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.Ensuring documented feedback and action taken on all casesEnsuring adequate infra is available area-wise / bucket-wise / segment-wise.

To succeed in the role

Impact:Ensure extraction from lower DPDs and keep the flows to higher buckets under controlRecovery from NPA PoolChallenges & Decisions:Evaluate the cost and find measures to reduce the cost.Working in a highly fast paced, challenging & competitive landscapeAlong with meeting collection targets, studying the portfolio and give constructive feedback on how to improve the processes

Qualification & Experience

Graduate or Post-Graduate10+ years of field collection experience

Skills & know-how

In depth knowledge of parameters to be tracked for field collection agencies.Good analytical skills.Capable of formulating field collection strategyStrategic and analytical thinkingProblem solving and decision-making skillsPeople management skills

Behaviors

A curious mind and a mastery over understanding the product deeplyStrong execution capabilities and rigor - you are not afraid to get your hands dirty, are detail oriented and stay on top of things to ensure you deliver consistently