Regional Business Manager-MSME - North

Ujjivan Small Finance Bank Ltd.; India; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Ujjivan Small Finance Bank is seeking an Area Manager to drive regional housing loan growth, manage a large team, and ensure adherence to lending guidelines and budgets. The role includes coordination with product, credit, operations, IT and HR to align products and reporting, and to achieve monthly and yearly targets.

The incumbent will oversee a multi-tier team, drive cross-sell of liabilities, and maintain portfolio health while ensuring compliance and performance metrics are met.

Qualifikationen

• Post graduate degree required.
• 8–12 years in financial institutions with leadership of large teams.
• Strong sales, marketing and product knowledge.

Aufgaben

• Oversee regional loan portfolio performance by area and branch.
• Monitor slippages and propose corrective actions.
• Develop objectives and strategies to grow Housing Loans business in the region.
• Track portfolio growth and profitability; improve market share.

Kenntnisse

Sales and Marketing

Liabilities knowledge

Willingness to travel

MS Office

Analytical and interpretation skills

Ausbildung

Post Graduate in Business Administration, Finance or relevant post-graduation

Tools

MS Office

Jobbeschreibung

Area Managers/Circle Business Managers/Regional Product Managers/Regional Business Co-Ordinator

ROLE PURPOSE & OBJECTIVE

The incumbent is responsible for the overall performance of the portfolio in his/her region in terms of results and targets set as well as for the correct implementing of the established operational procedure of the Product program, encouraging and supervising the team’s productivity, thus achieving the pre-established monthly and yearly goals. Regular and continuous coordination and communication with other departments such as product, credit, operations, IT & HR are fundamental to ensure compliance with results, policies and norms established as well as the development and adjustments of products, marketing strategies, procedures and reporting tools.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Drive Average Monthly Business of 300- 750 lacs from each Area Manager
• Manage mapped Portfolio of around 275-750 crs.
• Manage the Target P&L
• Manage Team of 4 – 8 Area Managers, Each AM will have Team of 4 – 8 SMs. So Overall Team size of 25 – 60 people (Direct + indirect)
• Maintain Target Collection efficiency in allocated pool

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Oversees the performance of the loan’s portfolio of his/her region by area and branch in terms of growth (amount and client base) and productivity (loans disbursed per month)
• Monitor for slippages and suggest alternate measures as required
• Developing objectives and strategies for the region that are required to set up Housing Loans Business
• Developing annual budgets for the region and ensuring that the same is implemented as approved
• Track the portfolio for growth & profitability (Numbers & Yield)
• Target to improve market share by New customer acquisition
• Ensure adequate marketing activities to build a Brand
• Ensure adequate number of leads for cross sell of liability and/ or Third Party Products

Customer

• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement
• Resolving conflicts and negotiating with others by handling complaints, settling disputes and resolving grievances maintain/improve SQ level
• Portfolio retention and cross sell & up sell product to the existing customers
• Adequate contact and monitoring of performance for Legal / Technical vendors

Internal process

• Track & Maintain the portfolio health – Quality underwriting & efficient collection management
• Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.

Learning & Performance

• Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Developing and building teams by building and nurturing mutual trust, respect and imparting trainings for their capability building
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
• Manage attrition of the team by implementing required retention measures

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Post Graduate in Business Administration, Finance or relevant post-graduation

Experience

• 8 to 12 years’ experience in any financial institution, with last 5 years in handling large team

Certifications

• NA

Functional Skills

• Sales and Marketing skills
• Knowledge on liabilities and other products
• Willingness to travel across locations
• Sound knowledge of MS office
• Analytical and Interpretation skill

Behavioral Skills

• Problem solving
• Communication
• Performance orientation
• Leadership
• Conflict Management
• Decision Making

KEY INTERACTIONS

INTERNAL

EXTERNAL

• Product and marketing team
• Regional & National Ops, Credit, collection