Relationship Manager-SCF

Ujjivan Small Finance Bank; Mumbai; On-site; INR 500,000 - 1,000,000; Full time

Job summary

Ujjivan Small Finance Bank seeks a Relationship Manager-SCF to drive customer acquisition for Supply Chain Finance and related products from branches and dealer networks. You will build and maintain relationships with anchor teams, DSAs, DMA, LSP, and other partners to increase volumes while managing a growing portfolio.

The role requires 4–9 years in SCF or working capital sales, strong communication in English, and willingness to travel.

Qualifications

• 4 to 9 years of sales experience in SCF or working capital.
• Experience in selling financial products like working capital, trade finance, or SCF.
• Able to engage with dealers and anchor teams.
• Willingness to travel/relocation.
• Regional language knowledge plus English communication.

Responsibilities

• Acquire customers for SCF products and build dealer relationships.
• Self-sourcing of potential customers as per policy.
• Coordinate with Anchor team and channel partners to grow volumes across products.
• Ensure timely servicing, repayments, renewals, and collections.
• Monitor portfolios and help achieve targets.

Skills

Sales experience

SCF knowledge

Dealer relations

Marketing planning

English proficiency

Regional language

Job description

POSITION DESCRIPTION

JOB TITLE: Relationship Manager-SCF

GRADE: SM

DEPARTMENT: MSME

LOCATION: Region

SUB-DEPARTMENT: Supply Chain Finance and Digital Lending

TYPE OF POSITION: Full-time

REPORTS TO: Regional Business Manager - Supply Chain Finance

REPORTING INTO: NA

ROLE PURPOSE & OBJECTIVE

• Focused customer acquisition of Supply Chain Finance – Dealer Finance, Vendor Finance, PID/SID customers for Facility.
• Self-Sourcing of potential customers as per policy,
• Focus on building relationship with Anchor team to get leads and conversion.
• Work with channel partners like DSA, DMA, LSP, BC or BF to grow business volumes across products.
• Coordinate with team for disbursement and work effectively for achieving assigned business targets.
• Take full ownership of portfolio and ensure timely interest servicing, repayment of tranches, renewal etc.
• Focus on customer service, invoice processing, collection of overdue amounts.

FINANCIAL & NON-FINANCIAL SIZE

• Monthly Business volume as per the business target. Productivity of around 2.5 – 3 Cr Monthly Fresh Limit set-up
• Timely Interest serving, repayments of tranches, discounting of transactions & renewal to prevent Delinquency.
• Handle minimum AUM of around 40 Cr to 50 Cr
• Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
• Maintains Daily sales report and sharing with supervisor.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/Financials

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual / monthly targets established for branches under his/her responsibility.
• Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.

Customer (Both Internal & External)

• Ensure customers are educated about all products / services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.
• Focus on customer service and to foster up sale & cross sell opportunities

Internal Process

• Monitor portfolio health.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools
• Discuss strategies and changes in terms of products, capacity building, procedures etc.

Innovation & Learning

• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Person must have 4 to 9 Years of experience in sales of financial products, mainly Working Capital, Trade Finance or SCF.

Qualifications

• 4 to 9 years in sales of SCF or working capital products. Mixed experience of Sales + Credit is acceptable but should be predominantly in sales.

Experience (Years and Core Experience Type)

• 4 to 9 years in sales of SCF or working capital products. Mixed experience of Sales + Credit is acceptable but should be predominantly in sales.

Certifications

• NA

Functional Skills

• Ability to drive sales performance. Will be required to manage customers of SCF loan at Branch level.
• Ability to engage with dealers, colleagues of Anchor.
• Plan & execute Marketing and Sales promotion for MSME loans
• Awareness about different Liabilities, Insurance and loan products.
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English.

Behavioral Skills

• Product Knowledge
• Training Skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• Performance oriented

Competencies

• Computer Skills
• Competent to handle MIS systems and Lending Software

KEY INTERACTIONS

INTERNAL

• Product & marketing team
• Branch Teams
• Regional operations
• Credit
• Audit
• Vigilance & FCU Team

EXTERNAL

• Vendors
• LSP Partners
• DSAs

Assets Requirement Details

• Desktop with i5 configuration
• Laptop with i5 configuration
• Laptop with i7 configuration
• MS office
• Email EP2 + ATP + Mvision
• Email Kiosk + ATP + Mvision + Archival
• Email on phone
• VPN
• MS Team
• Mobile
• Bio Metric + MDM
• No
• Yes
• No
• Yes
• Yes
• Yes
• Yes
• Yes
• Yes
• No
• No

Application Access Requirement Details

• 1. Finvoice – Access Required Yes, Type Write
• 2. Finacle – Access Required Yes, Type Read

PREPARED BY – Ayush Saxena (UJJ32975)

DATE: 22-01-2026

REVIEWED BY – Arpit Kaien(UJJ55907)

DATE: 24.01.2026

LAST UPDATED BY: TM Team

DATE: 12-02-2026

This is Internal document.