Red Hat Software Looking for Associate Technical Support Engineer at Remote

Red Hat Software; India; Remote; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading enterprise software solutions provider is looking for an Associate Technical Support Engineer to provide outstanding technical support to customers. Ideal candidates will have strong Linux experience and troubleshooting skills. This remote role involves working with global clients and contributing to knowledge management. Red Hat offers a dynamic work environment and encourages technical skill development.

Qualifications

• 2+ years of Linux experience in the enterprise sector.
• Excellent administration skills.
• Thorough knowledge of the Linux kernel, networking, and memory management.
• Ability to work with multiple priorities and maintain a customer-centric focus.

Responsibilities

• Provide technical support to enterprise customers.
• Diagnose problems and troubleshoot issues.
• Contribute to the global knowledge management system.

Skills

Linux experience

Troubleshooting skills

Customer service skills

Networking knowledge

Job description

About the job:
The Red Hat Global Support Services team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to provide support for our enterprise subscription customers. In this role, you’ll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for customers primarily through the phone and the internet. You will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you’ll interact with as an Associate Technical Support Enineer are often other engineers, so we’ll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:
Provide technical support to Red Hat enterprise customers

Work with Red Hat enterprise customers across the globe on 24/7 basis that requires you to work in different shifts periodically

Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues Exceed customer expectations by providing outstanding customer service

Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

Contribute to the global Red Hat knowledge management system while working on customer issues

What you will bring:
2+ years of Linux experience in the enterprise sector

Excellent administration skills

Thorough knowledge of the Linux kernel, networking, and memory management

Excellent troubleshooting skills and a passion for problem solving and investigation

Ability to work with multiple priorities, take initiative, and maintain a customer-centric focus

#LI-REMOTE #LI-GJ1

About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.