Red-Hat OpenShift Admin

Wipro; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro in Mumbai seeks an experienced IT operations professional to resolve high-priority incidents, monitor SLAs, and analyze performance trends. The role collaborates with internal and external stakeholders to ensure rapid restoration of services.

You will drive system improvements, participate in DR drills, and contribute to knowledge base updates while mentoring teammates.

Qualifications

• OpenShift experience required.
• Experience in handling high-priority incidents and troubleshooting.

Responsibilities

• Triaging and resolving high-priority incident tickets with advanced troubleshooting and root-cause analysis.
• Monitor SLAs and escalate proactively to ensure timely closure.
• Analyse system performance data and support capacity planning for efficiency.
• Suggest and implement improvements with technical teams.
• Handle disaster recovery activities and apply security controls.
• Prepare reports and participate in service reviews with stakeholders.
• Collaborate with teammates to resolve tickets and service requests.
• Update SOPs and knowledge articles to enrich the knowledge base.

Skills

OpenShift

Job description

Job Description:

Job description:

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: OpenShift .

Experience: 5-8 Years
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