Recruitment Account Manager (Customer Success)

Randomtrees; Chennai, Hyderabad; On-site; INR 15,00,000 - 25,00,000; Full time

Job summary

A leading AI company in Chennai is seeking an experienced Customer Success Manager to oversee client relationships and ensure satisfaction. The ideal candidate will have over 8 years of experience in Customer Success or Account Management, excellent communication skills, and strong expertise in managing client accounts. The role requires proactive client engagement and the ability to drive revenue growth. This position offers competitive benefits and a dynamic work environment.

Qualifications

• 8+ years of experience in Customer Success or Account Management.
• Experience in driving revenue growth through QBRs and EBRs.
• Ability to work across India and US business hours.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Ensure client satisfaction and retention through proactive engagement.
• Conduct business reviews and report on account performance.

Skills

Customer Success

Account Management

Stakeholder Management

Communication Skills

Analytical Skills

Education

Bachelor's degree in engineering, Business, HR, or related field

MBA (preferred)

Tools

CRM tools

Recruitment platforms

Reporting dashboards

Job description

RandomTrees is a leading Data & AI company offering a diverse range of products and services within the data and AI space. We are seeking a skilled Customer Success Manager. We support multiple industries, including Pharma, Banking, Semiconductor, Oil & Gas, and more. Additionally, we are actively engaged in research and innovation in Generative AI (GenAI) and Conversational AI. Headquartered in the United States, we also have offices in Hyderabad and Chennai, India.

Responsibilities

• Act as the primary point of contact for assigned clients, ensuring seamless onboarding, adoption, and ongoing success.
• Stay on top of accounts, ensuring clients consistently receive services that are within budget and aligned with their business needs.
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to communicate performance, ROI, and strategic recommendations.
• Drive a 20% Monthly Recurring Revenue (MRR) growth target by identifying and executing upsell, cross-sell, and renewal opportunities.
• Build and maintain strong, trust-based relationships with clients through proactive engagement and consultative support.
• Collaborate closely with internal teams (Product, Recruitment, Operations, Sales) to ensure client challenges are resolved promptly.
• Generate progress reports and insights for clients and senior leadership, highlighting performance metrics and opportunities for improvement.
• Meet regularly with internal stakeholders to discuss client progress, share best practices, and identify innovative ways to enhance services.
• Gather client feedback to influence product enhancements, recruitment solutions, and service excellence.
• Actively identify risks of churn, propose corrective action plans, and ensure long-term retention and satisfaction.

Requirements

• Bachelors degree in engineering, Business, HR, or related field (MBA preferred).
• 8+ years of proven experience in Customer Success, Account Management.
• Strong expertise in client handling, account management, stakeholder management, and knowledge in recruitment lifecycle processes.
• Demonstrated ability to manage account portfolios with measurable growth and retention outcomes.
• Demonstrates flexibility to work and provide support across both India and US business hours, with primary availability from 2:00 PM to 11:00 PM IST, and willingness to extend working hours as dictated by business requirements.
• Experience conducting QBRs, EBRs, and driving revenue growth (MRR/renewals/upsell opportunities).
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with client leadership teams.
• Strong organizational and analytical abilities with attention to detail.
• Proficiency in CRM tools, recruitment platforms, and reporting dashboards.
• Ability to thrive in a fast-paced environment and manage multiple high-value accounts simultaneously.