Recreation Associate

Hilton Hotels; Panaji; On-site; INR 180,000 - 240,000; Full time

Job summary

Hilton Hotels is seeking a friendly Recreation Associate to ensure a welcoming health club environment and smooth guest flow. You will greet guests, assist with inquiries, and help maintain equipment, towels, and amenities to deliver memorable hospitality experiences.

The role emphasizes guest service, safety, and teamwork with flexible hours including nights, weekends, and holidays. English proficiency is required, and additional languages are a plus for guest interactions.

Qualifications

• Previous experience in customer service, preferably in fitness or hospitality.
• Basic knowledge of fitness equipment and safety protocols.
• Excellent communication skills and a guest-focused attitude.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends and holidays.
• Team-oriented with a proactive and professional approach.

Responsibilities

• Provide a warm welcome and assist guests with inquiries across health club touchpoints.
• Maintain cleanliness and organization of fitness areas, locker rooms, and wellness spaces; replenish amenities.
• Manage guest check-ins, bookings for classes and services, and respond to inquiries at the reception desk.
• Assist Health Club Manager in supervising operations and fill in as needed to ensure service continuity.
• Help train and schedule team members across fitness, spa, and guest service roles.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will be responsible for ensuring that the health club is clean, welcoming, and well-maintained for guests. You will greet and assist guests with information about the facilities, handle check-ins, and ensure the smooth flow of guests through the fitness and wellness areas. You will ensure that the health club is equipped with fresh towels, properly maintained equipment, and all amenities are in working order. As a Recreation Associate you re not just fulfilling the daily health club operations - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Previous experience in customer service, preferably in fitness or hospitality
• Basic knowledge of fitness equipment and safety protocols
• Excellent communication skills and a guest-focused attitude
• Proficiency in English; additional languages are a plus
• Ability to work flexible hours, including nights, weekends, and holidays
• Team-oriented with a proactive and professional approach

Here s what you ll do during a typical day:

• Guest Service Excellence: Provide a warm welcome, assist with inquiries, and ensure guest satisfaction across all health club touchpoints.
• Operational Support: Maintain cleanliness and organization of fitness areas, locker rooms, and wellness spaces; replenish amenities and supplies.
• Reception Administration: Manage guest check-ins, bookings for classes and services, and respond to inquiries at the reception desk.
• Team Support: Assist the Health Club Manager in supervising operations and stepping into staff roles as needed to maintain service continuity.
• Training Supervision: Help train and schedule team members across fitness, spa, and guest service roles.
• Compliance Safety: Ensure adherence to health, safety, sanitation, and alcohol awareness regulations; report equipment issues or safety concerns.
• Business Support: Assist with marketing, merchandising, programming, inventory, and tracking performance to drive engagement and efficiency.