Receptionist/ Telecaller / BPO Executive (Freshers & Experienced)

Title:- Telecaller / BPO Executive (Freshers & Experienced)

Languages Required: English, Hindi (Additional regional languages are a plus)

About the Company:

We are a fast-growing customer support and lead generation firm serving clients across various industries including e-commerce, finance, healthcare, Clothing and technology. Our mission is to deliver top-notch service and build lasting relationships with customers through clear, professional, and empathetic communication.

We're now expanding our team and looking for enthusiastic Telecallers / BPO Executives who are ready to be part of a dynamic and supportive work environment. Whether you are a fresher eager to start your career or an experienced professional looking to grow, we want to hear from you!

Roles & Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Address customer inquiries, complaints, or requests and provide appropriate solutions.
• Follow up with customers for feedback or additional information as required.
• Maintain accurate records of customer interactions and transactions.
• Meet daily/weekly/monthly call targets and quality benchmarks.
• Stay updated with product knowledge and company processes.
• Collaborate with team members and escalate complex issues to supervisors when necessary.

Eligibility Criteria:

For Freshers:

• Minimum qualification: 12th pass / Graduate.
• Basic computer knowledge and good communication skills.
• Willingness to learn and adapt.
• Positive attitude and team-oriented mindset.

For Experienced Candidates:

• 6 months to 2+ years of experience in telecalling, BPO, customer service, or sales.
• Familiarity with CRM systems and phone dialer software.
• Proven ability to handle pressure and meet targets.
• Strong interpersonal and negotiation skills.

Skills Required:

• Good command over English and Hindi (or regional languages).
• Clear and confident voice.
• Active listening and empathy.
• Patience and professionalism, especially during high-pressure calls.
• Time management and organizational skills.

Perks & Benefits:

• Performance-based incentives.
• Training and development programs.
• (Day Shifts Only).
• Friendly and inclusive work culture.
• Opportunity to grow into team lead or quality analyst roles.

Join us and be the voice behind great customer experiences!

Let's grow together.