Quality Site Specialist - Program Manager for Site-Level Quality Excellence

Amazon India Limited; Chennai; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Amazon India Limited is seeking a Quality Site Specialist, Frontier AI Quality, to drive site-level quality excellence through strategic initiatives and operational execution. You will collaborate with quality teams, site leadership, and operations to implement measurable improvements.

The role requires a strong foundation in program management, analytics, and communication with executive leaders, plus 5+ years in quality/PM roles.

Qualifications

• Bachelor's degree in Engineering, Operations, or a related field.
• 5+ years of program/project management, quality management, or operations.
• Experience leading cross-functional projects and communicating with executive leaders.
• Demonstrated analytical and problem-solving skills with data analysis (Excel, SQL).
• Track record delivering measurable results through process improvement projects.
• Experience with quality management systems and continuous improvement methodologies (Lean, Six Sigma).

Responsibilities

• Lead implementation of site-wide quality improvement initiatives.
• Perform root cause analysis and develop corrective action plans for quality issues.
• Partner with site leadership and operations to drive quality excellence.
• Conduct data analysis to identify trends and improvement opportunities.
• Manage multiple quality projects from inception to completion.
• Develop and maintain quality metrics dashboards and reporting systems.
• Perform regular Gemba walks and side-by-sides to understand ground-level operations.
• Create and deliver quality-related training materials and best practices.
• Drive standardization of quality processes across all shifts and departments.
• Own program-level communication and metrics reporting for quality initiatives.
• Apply process improvement methodologies (Lean, Six Sigma) to optimize workflows.
• Identify and mitigate quality-related risks, ensuring compliance with standards.

Skills

Verbal and written communication

Analytical thinking

Data analysis (Excel, SQL)

Cross-functional leadership

Process improvement

Education

Bachelor's degree in Engineering or related field

Tools

Tableau

Power BI

Qlik/QuickSight

Job description

Quality Site Specialist, Frontier AI Quality

The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives and operational execution, working closely with quality teams, site leadership, and operations to implement and sustain quality improvements. The position requires strong analytical capabilities, proven program management expertise, and the ability to influence without authority to drive measurable quality improvements across all workflows.

Key job responsibilities

• Lead implementation of site-wide quality improvement initiatives
• Perform root cause analysis and develop corrective action plans for quality issues
• Partner with site leadership and operations to drive quality excellence
• Conduct data analysis to identify trends and improvement opportunities
• Manage multiple quality projects from inception to completion
• Develop and maintain quality metrics dashboards and reporting systems
• Perform regular Gemba walks and side-by-sides to understand ground-level operations
• Create and deliver quality-related training materials and best practices
• Drive standardization of quality processes across all shifts and departments
• Own program-level communication and metrics reporting for quality initiatives
• Apply process improvement methodologies (e.g., Lean, Six Sigma) to optimize workflows
• Identify and mitigate quality-related risks, ensuring compliance with standards

Basic Qualifications

• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
• Experience leading cross-functional projects and implementing strategic initiatives
• Experience in verbal and written communication for executive level leaders
• 5+ years of experience in program/project management, quality management, or operations
• Demonstrated analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL)
• Track record of delivering measurable results through process improvement projects
• Experience with quality management systems and continuous improvement methodologies (e.g., Lean, Six Sigma)

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
• Six Sigma Green Belt/Black Belt certification or other quality management certifications
• Experience in manufacturing, logistics, or e-commerce operations environment
• Prior experience leading quality programs in a high-volume, fast-paced environment
• Knowledge of statistical process control (SPC) and quality management systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Experience Level Mid Level