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Max Healthcare in Delhi seeks a Quality Nurse to lead nursing quality initiatives, audits and accreditation activities. The role emphasizes process improvement, incident management, and staff development across the nursing team.
Ideal candidates hold MHA or nursing master's degrees with 2-5 years of related experience, and strong communication in English and Hindi. The position is on-site with a focus on quality-driven patient care and safety.
1 MHC - Skt/ HR/ 43/ Ver. 1.4/ Dec 2021 JOB DESCRIPTION I. JOB DETAILS Job Title Quality Nurse Reporting Supervisor Senior Manager- Nursing II. JOB PURPOSE Organizational, Interpersonal, Supervisory, Communication, Quality Control, Decision Making, Recruitment Strategies, Analytical ,Sharp Reflexes, Team Building , Time Management, Grievance Handling, Performance Management, Emphasizing excellence , Conceptual. III. KEY RESPONSIBILITIES Nursing Quality Accreditations: ? Monthly audits ? Preparation of reports ? Closure of observation & non-compliance Audits & QI projects ? Preparation of audit schedule ? Carry out routine audits of departments ? Closure of Non conformities ? Quality projects Nursing Excellence ? Updation of Quality flash on daily basis. ? Checks for the incidence forms and their completeness ? 'Closure of all incidents with RCA & CAPA (within TAT) ? Incident reporting through online Nursing Policies and Standards ? Dissemination, Implementation ? Train, Audits Core Competencies • Service Excellence • Team Player Technical Competencies • Subject knowledge and good presentation skills. • High standard of teaching skills. • Excellent communication skills Behavioral/Leadership Competencies • Interpersonal skills • Team building • Initiative • Motivating • Communication skills. Nursing PMS ? Monitoring of performance of staff nurses. ? Identification of training need assessment General Responsibilities ? Carrys out duties with due regard to the nursing Mission, Vision, Objectives of the organization and the nursing department 2 MHC - Skt/ HR/ 43/ Ver. 1.4/ Dec 2021 ? Is responsible for maintaining a safe and healthy environment for self, patients, visitors and other staff. ? Ensuresthat all duties are carried out to the highest possible standards and in accordance with current quality initiatives within the area of work. ? Maintains confidentiality of the patient’s data and comply with the requirement of the organization. ? Performs any other appropriate duties, which may be required from time to time. ? Is responsible to ensure the clinical area has appropriate numbers and skill mix for the dependency level of the patients for the next 24 hrs. ? Maintains a positive approach to achievement within the team. ? Maintains effective team work. IV. KEY PERFORMANCE INDICATORS Nursing Audit Score >= 100%. Patient positive feedback (TCEQ) >= 100%. ? Ensure regular Monitoring of Quality Indicatos ? Complaint Resolution within stipulated time: 90% ? Closure of non Conformities:100% ? Timely progress of accreditation activities as per plan ? 2 QI projects V. JOB REQUIREMENTS Minimum Qualifications ? MHA, BPT, MPT, GNM,B. Sc. Nursing & M Sc Nursing Experience ? 2-5 years of experience Language Skills ? English ? Hindi VI. KEY INTERACTIONS Key Internal Contacts Key External Contacts • ANS/DNS/NS • Nursing Educators • ICNs • AMS • AM – Housekeeping • Biomedical / Engineering Staff