Quality Manager

Concentrix; Gurugram District; On-site; INR 2,000,000 - 2,500,000; Full time

Job summary

Concentrix is seeking a Quality Manager to lead and mentor QA Analysts and QA Leads in Gurgaon. You will develop and drive quality management systems, ensure compliance with client standards, and analyze performance trends to implement improvements.

The role requires strong analytical and communication skills, proficiency with MS Office, and a Six Sigma Green Belt is desirable. You will collaborate with stakeholders to deliver KPI-driven outcomes in a fast-paced environment.

Qualifications

• 8+ years of experience in quality management or equivalent
• Experience leading QA teams and driving process improvements
• Familiarity with Six Sigma Green Belt is desirable

Responsibilities

• Lead, mentor, and develop a team of Quality Analysts and QA Leads
• Develop and drive QMS implementations to ensure compliance with client and industry standards
• Analyze quality and performance trends and provide actionable insights to improve KPIs
• Collaborate with business stakeholders to implement improvement action plans
• Track metrics for direct reports and present findings in reviews
• Apply problem-solving methodologies (Six Sigma, COPC, PDCA) to root-cause issues

Skills

Analytical ability

Problem-solving

Communication skills

Technical proficiency

Quality certifications

Education

Graduation

Tools

Microsoft Office

Job description

ROLE: Quality Manager

DESIGNATION: Quality Manager

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 8 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

• Team Leadership & Management:Lead, manage, and mentor a team of Quality Analysts and QA Leads, providing coaching and development to ensure consistent and strong quality performance.
• Quality System Implementation:Develop, implement, and drive quality management systems (QMS) and processes to ensure compliance with client and industry standards.
• Performance Analysis & Improvement:Analyze quality and performance trends, aggregate audit findings, and provide actionable insights to identify and resolve quality issues and drive business KPIs.
• Stakeholder Collaboration:Develop strong working relationships with business stakeholders, both internal and external, to collaborate on improvement action plans.
• Metric Reporting:Track and maintain accurate metrics for direct reports and overall team performance, and present findings in management reviews.
• Problem-Solving:Utilize methodologies such as Six Sigma, COPC, or PDCAto identify root causes and implement solutions for process and agent-level improvements.

Key Skills & Knowledge

• Analytical & Problem-Solving Skills:Strong ability to analyze data, interpret trends, and use various tools and methodologies to solve problems effectively.
• Communication Skills:Excellent verbal and written communication skills to present findings, coach team members, and collaborate with stakeholders.
• Technical Proficiency:Ability to work with Microsoft Office Suite (Word, Excel, PPT) and interpret data for decision-making.
• Quality Certifications:Desirable to have certifications like Six Sigma Green Belt.

Educational qualification – Graduation