Quality Manager

Concentrix; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Concentrix in Hyderabad is seeking a Manager Training & Quality I with 8+ years of experience to lead training staff, oversee new hire and ongoing education, ensure program effectiveness, and coordinate with operations, clients, and cross-site teams.

The role focuses on coaching, performance improvement, and robust measurement of training outcomes with strong communication across stakeholders and supervisory responsibilities.

Qualifications

• Bachelor’s graduate with strong training and quality governance background.
• Experience leading training staff, coaching and performance management.
• Proven ability to work with operations, clients and multiple sites.

Responsibilities

• Select, train, develop and manage training staff with coaching and counseling.
• Oversee new hire and continuing education, program-specific training.
• Measure training effectiveness and manage trainer attrition.
• Deliver presentations using classroom and various delivery modalities.
• Communicate with managers, operations and clients daily.
• Partner with operations and clients to improve training outcomes.
• Conduct classroom observations and provide feedback for performance improvement.
• Track student data, timekeeping and other admin tasks accurately.
• Supervise learners and monitor progress throughout training programs.
• Oversee audits of support processes and drive improvement actions.

Skills

Strategic Stakeholder Management

Data-Driven Quality & Training

Performance Coaching

Continuous Improvement

Leadership Across Multi-Site Ops

Education

Graduate

Tools

LMS

Microsoft Office Suite

Job description

ROLE:Manager Training & Quality I

DESIGNATION:Manager Training & Quality I

LOCATION:Hyderabad

YEARS OF EXPERIENCE: 8+ years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work
• Oversee new hire, continuing education, program specific training, and other training as needed by the business
• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition
• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients
• Develop and cultivate partnership with operations, other business units, resource units, and clients
• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
• Supervise quality work group of clients with multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring, providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Key skills & knowledge:

• Strategic Stakeholder Management
• Data-Driven Quality & Training Governance
• Performance Coaching & Capability Building
• Continuous Improvement & Transformation
• Leadership Across Multi-Site Operations
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Learning Management Systems (LMS)
• Quality Monitoring Platforms
• Adult Learning Principles and Training Methodologies

Education – Graduate