Quality Executive

Digitide Solutions Limited; India; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading digital transformation company in India is seeking a qualified individual for a customer support role in banking operations. The ideal candidate must have a graduation degree and at least three years of overall experience, with two years specifically in quality analysis of banking processes. The candidate must also achieve a versant test score of 5 and have typing speed of 25-30 words per minute with 85% accuracy. This role focuses on ensuring high-quality customer experience and operational efficiency.

Qualifications

• Must be a graduate with experience in banking products.
• At least two years in quality analysis of a banking process.
• Must have a versant test score of 5 and above.

Responsibilities

• Analyze quality of banking processes and products.
• Ensure compliance with internal standards and customer satisfaction.
• Utilize e-learning for mandatory courses.
• Versant test score ≥5; typing test 25–30 wpm with 85% accuracy.

Skills

Banking QA

QA testing

Typing speed

Education

Graduation

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

• A1 to A2
• Average PMI (last 6 months)/PMS rating 3 and above
• Min 1 year in current role
• No Warning Letter issued in the past 3 months
• E-learning mandatory courses certified wherever applicable

Responsibilities

1. Must be a graduate
2. Experience/Knowledge of Bank’s products & processes
3. Overall experience of three years wherein at least two years in quality analysis of a Banking process
4. QAs must have versant test score of 5 and above with typing test with speed of 25-30 words per minute and 85% accuracy.

Note - Capable resources will be proposed through Internal Job Posting for Support Roles

Qualifications

Graduation

Job Info

• Job Identification 259118
• Job Category Customer Support/Operations | BPM