Quality Control Specialist

SITA; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flex Week

Flex Day

Flex Location

Employee Wellbeing

Professional Development

Competitive Benefits

Job summary

SITA in Bengaluru, India is seeking a Supplier Quality Management Specialist to strengthen our supplier quality strategy and ensure rigorous process execution across the supply base. You will monitor supplier performance, lead audits, and drive continuous improvement with cross-functional teams in Procurement, Engineering and Manufacturing.

Travel may be occasional for supplier assessments and qualification activities.

Qualifications

• Structured and analytical working style
• Proven problem-solving ability using quality tools
• Strong communication and teamwork across functions
• Knowledge of ISO quality standards and management systems

Responsibilities

• Support supplier qualification, onboarding, and re-evaluation
• Monitor supplier quality performance using KPIs and report deviations
• Conduct supplier audits and assessments under guidance
• Manage non-conformances including containment, root cause analysis and corrective actions
• Apply quality tools such as 8D, FMEA, SPC, PPAP and CAPA
• Collaborate with Procurement, Engineering and Manufacturing to resolve quality issues
• Coordinate supplier readiness activities for new product introductions
• Maintain supplier quality documentation and reporting
• Contribute to continuous improvement initiatives across the supply base

Skills

Structured thinking

Analytical mindset

Problem-solving

Cross-functional collaboration

Attention to detail

Continuous learning

Strong communication

Education

Bachelor’s degree in Engineering/Quality/SC

Job description

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Create and implement sourcing plans and strategies for a designated Business Unit /Support Function or Region.nDevelop and maintain supplier and internal stakeholder relationships for designated Business Unit /Support Function or Region and relevant suppliers.nMake specific contributions towards cost saving and effectiveness targets.

Position Overview

The Supplier Quality Management Specialist supports the implementation of the supplier quality strategy and ensures operational execution of supplier quality processes. The role focuses on monitoring supplier performance, resolving quality issues, and supporting continuous improvement activities in alignment with the Supplier Quality Manager.

Key Responsibilities

• Support supplier qualification, onboarding, and periodic re-evaluation activities.
• Monitor supplier quality performance using defined KPIs and report deviations.
• Prepare and conduct supplier audits and assessments under guidance of the Supplier Quality Manager.
• Manage supplier-related non-conformances including containment, root cause analysis, and corrective actions.
• Apply and document quality tools and methodologies such as 8D, FMEA, SPC, PPAP, and CAPA.
• Collaborate with Procurement, Engineering, and Manufacturing to resolve operational quality issues.
• Support new product introductions (NPI) by coordinating supplier readiness activities.
• Maintain supplier quality documentation, records, and reporting.
• Contribute to continuous improvement initiatives across the supply base.

Qualifications

• Initial to several years of experience in supplier quality, manufacturing quality, or quality engineering.
• Basic to solid knowledge of quality standards and management systems (e.g., ISO 9001, 16949, ISO 14000 etc.).
• Practical experience with common quality tools and structured problem-solving methods.
• Good communication skills and ability to work effectively in cross-functional teams.
• Willingness to travel occasionally.

Key Competencies

• Structured and analytical working style
• Problem-solving orientation
• Collaboration and communication skills
• Attention to detail
• Continuous learning mindset

Qualifications

• - At least 3 to 5 years experience in a purchasing role;
• - 1 year experience in developing quality control in a manufacturing enviroment

Knowledge & Skills

PROFESSION COMPETENCIES

• Attention to Detail
• Business Acumen
• Supplier Relationship Management

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

Education & Qualifications

Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related field.

What We Offer

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Flex Week: Work from home up to 2 days/week (depending on your team's needs)
• Flex Day: Make your workday suit your life and plans.
• Flex-Location: Take up to 30 days a year to work from any location in the world.
• Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
• Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
• Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.