Quality Control Officer (On Third-Party Payroll)

WorkzApp; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

ESAF Small Finance Bank in Mumbai is seeking a Quality Control Officer on third-party payroll to ensure banking processes, customer documentation, and SOPs meet regulatory standards. This full-time role involves QA audits, KYC checks, and cross-team collaboration.

The role emphasizes meticulous documentation review, data accuracy, and continuous process improvements within a regulated financial institution. Candidates should have 0–3 years in banking operations or QA roles.

Qualifications

• Experience with banking documentation review and compliance.
• Knowledge of KYC norms and regulatory requirements.
• Proficiency in Excel for data entry and reporting.
• Strong attention to detail and error identification.
• Good communication and ability to coordinate with branch teams.

Responsibilities

• Verify and validate customer documentation for accuracy and compliance.
• Conduct KYC checks and ensure regulatory adherence.
• Audit account-opening forms to identify discrepancies.
• Identify, document, and flag errors for corrective action.
• Monitor branch SOP compliance and prepare audit reports.
• Coordinate with branches to implement process improvements.
• Maintain data accuracy across customer records and banking systems.
• Review processes periodically to identify gaps and recommendations.

Skills

Attention to detail

Analytical thinking

Communication skills

Regulatory compliance

KYC awareness

Education

Undergraduate degree or higher

Tools

MS Excel

Job description

Quality Control Officer (On Third-Party Payroll)

ESAF Small Finance Bank · Mumbai

Responds within 48 hours

About the role

About the Company

ESAF Small Finance Bank is a regulated financial institution committed to providing banking services while maintaining stringent compliance and quality standards. Operating through its network of branches, ESAF Small Finance Bank prioritizes operational excellence and customer-centric banking practices across all its processes and services.

Role Overview

As a Quality Control Officer, you will be responsible for ensuring that all banking processes, customer documentation, and operational procedures strictly adhere to company policies and regulatory banking standards. This is a full-time position offered on third-party payroll through GramPro Business Services, ideal for candidates looking to establish their career in banking operations and compliance.

Key Responsibilities

• Verify and validate all customer documentation for accuracy, completeness, and compliance with banking standards
• Conduct KYC (Know Your Customer) compliance checks and ensure adherence to regulatory requirements
• Audit account-opening forms and related documentation to identify discrepancies and errors
• Identify, document, and flag documentation errors for immediate corrective action
• Monitor branch operations to ensure strict adherence to Standard Operating Procedures (SOPs)
• Prepare detailed quality control reports and maintain records of audit findings
• Coordinate with branch teams to implement corrections and process improvements
• Maintain data accuracy across customer records and banking systems
• Review banking processes periodically to identify compliance gaps and recommend enhancements

Must-Have Skills

• Strong attention to detail with ability to spot inconsistencies in documentation
• 0-3 years of experience in banking operations, quality assurance, or back-office functions
• Proficiency in documentation review and audit processes
• Basic Microsoft Excel knowledge for data entry and report preparation
• Analytical thinking and problem-solving abilities
• Sound understanding of banking processes, KYC norms, and regulatory compliance
• Excellent communication skills and ability to work with branch teams

Good to Have

• Undergraduate (UG) degree or 12th pass certification (minimum qualification)
• Prior experience in banking or financial services industry
• Knowledge of regulatory requirements and banking SOPs
• Experience with banking software systems and data management tools
• Certification in banking or compliance-related courses

What You Will Gain

• Comprehensive understanding of banking operations, compliance frameworks, and regulatory requirements
• Hands-on experience in quality assurance and audit processes within a regulated financial institution
• Development of documentation review and analytical skills applicable across multiple industries
• Opportunity to work with experienced banking professionals and learn best practices in operational excellence
• Clear career progression pathway into banking operations, compliance, or quality management roles

Resume Keywords: Quality Control Officer, KYC Compliance, Banking Operations, Documentation Audit, Regulatory Compliance, Quality Assurance, MS Excel, Banking Processes, SOPs, Data Accuracy, Customer Verification, Process Audit, Banking Standards, Compliance Monitoring, Operations Back-Office

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Skills & tools

KYC Compliance Documentation Audit MS Excel Banking Operations Quality Assurance Data Accuracy Process Compliance

Job type

Location

💰 Estimated ₹2.5L – ₹4L/yr based on Indian market benchmarks