Quality Control Analyst II

Honeywell Technologies; Gurugram District; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Honeywell International Inc. is seeking a Customer Quality Lead - Quality Control Analyst at our Gurgaon, India location on a hybrid work schedule.

You will lead cross-functional teams to drive end-to-end process improvements, analyze data for root causes, and implement Kaizens to enhance customer experience. The role reports to the Technical Services Leader and focuses on improving product quality and reducing costs.

Qualifications

• Bachelor's degree in a technical discipline or related field is required.
• Six Sigma Green Belt certification is required.
• Minimum 2–3 years of experience in process improvement or related roles.
• Strong analytical and problem-solving skills are essential.
• Fundamental knowledge of electronics manufacturing, assembly & troubleshooting processes.
• Proficient with ERP tools such as SAP, Oracle, etc.
• Effective communication and interpersonal skills are required.

Responsibilities

• Lead and support process improvement initiatives to drive end-to-end improvements.
• Analyze data to identify opportunities for improvements, failure trends, and root causes.
• Identify areas for improvement in customer interfacing processes like Order Fulfillment, Dispute Management and Returns Processes.
• Identify and drive implementation of Kaizens to optimize operational processes.
• Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
• Implement systemic resolutions to address process/product gaps and improve efficiency.
• Support and lead In Service and Entry Into Service processes and MOS.

Skills

Process improvement

Data analysis

Problem solving

Communication skills

Education

Bachelor's degree in engineering/ related field

Master's degree in engineering/ project management

Tools

SAP

Oracle

Job description

Job Description:

As a Customer Quality Lead - Quality Control Analyst here at Honeywell, you will play a critical role in providing advanced engineering support and driving process improvement initiatives to optimize operations and enhance efficiency. You will collaborate with cross-functional teams to develop and implement innovative solutions that improve product quality, reduce costs, and ensure compliance with industry standards.

You will report directly to our Technical Services Leader, and youll work out of our Gurgaon, India location on a Hybrid work schedule.

In this role, you will impact on the success of CX operations by managing complex engineering challenges, leading continuous improvement projects, and supporting the delivery of high-quality solutions that meet customer and business needs.

At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

Responsibilities

• Lead and support process improvement initiatives to drive end-to-end improvements.
• Analyze data to identify opportunities for improvements, failure trends, and root causes.
• Identify areas for improvement in customer interfacing processes like Order Fulfillment, Dispute Management and Returns Processes.
• Identify and drive implementation of Kaizens to optimize operational processes.
• Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience.
• Implement systemic resolutions to address process/ product gaps and improve efficiency.
• Support and Lead In Service and Entry Into Service Processes and MOS

Qualifications

YOU MUST HAVE

• Bachelor's degree from an accredited institution in a technical discipline or related field.
• Six Sigma Green Belt certification.
• Minimum 2-3 years of experience in process improvement or related roles.
• Strong analytical and problem-solving skills.
• Fundamental knowledge of electronics manufacturing, assembly & troubleshooting process.
• Working Experience and proficient in handling ERP Tools such as SAP, Oracle etc.
• Effective communication and interpersonal skills.

WE VALUE

• Proficient in handling GenAI and Power BI Tools.
• Proficient in carrying out troubleshooting and programming of electronic security products.
• Master's degree in engineering/ project management
• Six Sigma Black Belt certification
• Professional experience in Customer Experience, Quality, Technical Support functions.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.