Quality Auditor

TerraTern; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

TerraTern, located in Bangalore, seeks a Quality Auditor to review Sales and Ops calls, ensure adherence to quality standards, and coach teammates for better outcomes. This full-time role offers the chance to shape client experience and build a QA function within a growing team.

You'll analyze call quality, deliver actionable feedback, and produce regular reports to leadership. Prior experience in QA within BPO/immigration or ed-tech is a plus.

Qualifications

• 1–3 years of experience in quality audit or QA in a sales/customer facing environment.
• Experience with call recordings and scorecards.
• Proficient in Excel/Sheets and data analysis.

Responsibilities

• Review Sales and Ops calls against quality parameters for accuracy and compliance.
• Provide structured feedback to BDEs/RMs to improve call quality and conversions.
• Flag early gaps or compliance concerns before they affect clients.
• Lead team sessions to share best practices and raise overall quality.
• Prepare weekly/monthly quality reports and recommend process improvements.

Skills

Quality auditing

Quality analysis

Listening skills

Attention to detail

Excel

Feedback & coaching

Communication skills

Data analysis

Tools

Excel/Sheets

Job description

About TerraTern

TerraTern is one of the fastest-growing Global Talent Mobility Solutions, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

Location: Bangalore Office

Employment Type: Full Time [WFO]

About The Role

As a Quality Auditor (QA), you will listen to and review Sales and Ops calls, evaluate them against defined quality standards, and help our BDEs/RMs improve through clear feedback and coaching. This is a high-impact role that directly shapes how our clients experience TerraTern.

We currently have two positions open for our Sales & Operations Team

What You’ll Do

• Call Quality Auditing: Review Sales and Ops calls against defined parameters to ensure conversations are accurate, compliant, and client-friendly.
• Feedback & Coaching: Share structured, constructive feedback with BDEs/RMs and support them one‑on‑one to improve call quality and conversion.
• Early Issue Flagging: Identify critical gaps, risky conversations, or compliance concerns early – before they become bigger client issues.
• Team Learning & Improvement: Run periodic team sessions to highlight common issues, share best practices, and help raise quality across Sales and Ops.
• Reporting & Insights: Prepare weekly/monthly quality reports, track trends, and recommend process or training improvements to leadership.

What We’re Looking For

• 1–3 years of experience in quality audit, quality analysis, or QA in a sales/customer facing environment (BPO, ed‑tech, immigration, or similar).
• Strong listening skills, attention to detail, and ability to evaluate conversations objectively.
• Hands‑on with Spreadsheet/excel sheet/data Analysis.
• Excellent communication skills with the ability to give clear, respectful, and actionable feedback.
• Comfort working with call recordings, scorecards, and basic reporting in Excel/Sheets.
• High integrity and comfort flagging issues even when conversations involve senior team members.
• Experience in immigration, test prep, or service‑led businesses is a plus, but not mandatory.

Why TerraTern?

• Work on quality in a space that truly matters to people’s careers and lives.
• Build a QA function from the ground up and shape how quality is defined and measured.
• Close collaboration with Sales, Ops, and leadership with high visibility and ownership.
• Collaborative, learning-focused culture with supportive managers and clear growth paths.

Skills: ops,leadership,call quality,learning,coaching,immigration,edtech,collaboration,sales,clear,excel