Quality Assurance Engineer II, Amazon Search Relevance Measurement

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Amazon is seeking a Quality Assurance Engineer II for Amazon Search Relevance Measurement in Bengaluru. You will test across the service and user level, implement scalable automation, and work with cross-functional teams to improve customer experiences across 21 locales.

The role requires strong automation and manual testing experience, SQL proficiency, and demonstrated QA leadership on medium to large projects.

Qualifications

• 5+ years of quality assurance engineering experience
• Experience in automation testing
• Experience in manual testing
• Experience as QA lead on medium to large sized projects
• Experience troubleshooting and debugging technical systems
• Experience with at least one automated test framework like Selenium or Appium
• Experience with SQL

Responsibilities

• Test code at both the service and user level using black/gray/white box testing techniques; scale automation for 21 locales
• Debug complex problems and performance bottlenecks in the Search stack; write automated tests
• Collaborate with Software Engineers and Product Owners to understand business drivers and features
• Work with Product Management and Customer Support to define test plans and regression suites
• Diagnose release problems, escalate when needed, and report test progress and metrics
• Write complex SQL queries to debug search logs and replay customer scenarios

Skills

Automation testing

Manual testing

QA lead

SQL

Selenium

Appium

Tools

Selenium

Appium

Job description

Quality Assurance Engineer II, Amazon Search Relevance Measurement

How would you like to impact millions of customers around the world using Amazon Search? This team measures the spectrum of Search experiences on Amazon and helps root cause and deep dive escalations from customers and leadership point of view.

From highlighting pain points to surfacing abuse across 21 locales, root causing problems in the complex Search stack layers and protecting the customer from compromised experience. We seek to improve customer perception of Search and trust through improved customer comprehension of our search results.

We are looking for a passionate QA Engineer to help us enhance the customer journey by performing search troubleshooting whenever an escalation is raised either by leadership or by customers. You will help root cause and improve customer experiences viewed by millions of people per day. You will have the opportunity to learn and be a part of the Amazon retail website ecosystem globally.

Our engineers have a diverse range of skills and talents and we can't wait to harness your passion to make us an even stronger team.

Key job responsibilities

• * Our QA Engineers test code at both the service and user level, using a variety of black box, gray box, and white box testing techniques. As a QA Engineer, you will innovate our test strategy across multiple dependencies, locales and device types and implement highly scalable automation to enable Search stack testing across 21 locales.
• * You will work to be able to understand software internals, debug complex problems including performance bottlenecks in Search stack, Troubleshoot Search escalations and regression and write automated tests in and/or using existing automated tools.
• * QA Engineers work with Software Development Engineers and Business Owners to understand business drivers and technical implementation of features.
• * QA Engineers also work with groups such as Product Management, User Interaction, and Customer Support to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests.
• * You must have experience in diagnosing project release problems and taking corrective action, such as escalating as needed, to resolve and achieve results. Our QA Engineers are also responsible for driving our software development process toward quality-centric methodologies and for reporting on test progress, metrics, and issues.
• * You must be able to write complex and efficient SQL queries to debug search logs to replay customer scenario.

Basic Qualifications

• - 5+ years of quality assurance engineering experience
• - Experience in automation testing
• - Experience in manual testing
• - Experience as QA lead on medium to large sized projects
• - Experience troubleshooting and debugging technical systems
• - Experience with at least one automated test framework like Selenium or Appium
• - Experience with SQL

Preferred Qualifications

• - Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality
• - Experience working closely with development and business teams to communicate problem impacts and to understand business requirements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.