Quality Assurance Engineer, Amazon Search Relevance Measurement

Amazon; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Amazon Bengaluru is seeking a passionate QA Engineer to enhance the customer journey by performing search troubleshooting and root-causing escalations raised by leadership or customers. You will help root cause and improve customer experiences viewed by millions of people per day, with opportunities to learn within the Amazon retail ecosystem globally.

You will test across services and user interfaces, build scalable automation for Search across 21 locales, and collaborate with Software

Qualifications

• 2+ years of QA engineering experience
• Experience in automation testing
• Experience in manual testing
• Experience in UI and API automation testing (Selenium/SOAPUI)
• Experience troubleshooting issues and root cause analysis
• Experience with SQL

Responsibilities

• Test code at both the service and user level using black box, gray box, and white box techniques across dependencies, locales and devices.
• Develop scalable automation to enable Search stack testing across 21 locales.
• Debug complex problems including performance bottlenecks and write automated tests.
• Collaborate with Software Engineers and Business Owners to understand features and test needs.
• Collaborate with Product Management, User Interaction, and Customer Support to develop test plans and suites.
• Write complex SQL queries to replay customer scenarios and diagnose release issues.

Skills

Quality assurance

Automation testing

Manual testing

UI automation testing

API automation testing

SQL

Tools

Selenium

SOAPUI

Job description

How would you like to impact millions of customers around the world using Amazon Search? This team measures the spectrum of Search experiences on Amazon and helps root cause and deep dive escalations from customers and leadership point of view.

From highlighting pain points to surfacing abuse across 21 locales, root causing problems in the complex Search stack layers and protecting the customer from compromised experience. We seek to improve customer perception of Search and trust through improved customer comprehension of our search results.

We are looking for a passionate QA Engineer to help us enhance the customer journey by performing search troubleshooting whenever an escalation is raised either by leadership or by customers. You will help root cause and improve customer experiences viewed by millions of people per day. You will have the opportunity to learn and be a part of the Amazon retail website ecosystem globally.

Key job responsibilities

• Our QA Engineers test code at both the service and user level, using a variety of black box, gray box, and white box testing techniques. As a QA Engineer, you will innovate our test strategy across multiple dependencies, locales and device types and implement highly scalable automation to enable Search stack testing across 21 locales.
• You will work to be able to understand software internals, debug complex problems including performance bottlenecks in Search stack, Troubleshoot Search escalations and regression and write automated tests in and/or using existing automated tools.
• QA Engineers work with Software Development Engineers and Business Owners to understand business drivers and technical implementation of features.
• QA Engineers also work with groups such as Product Management, User Interaction, and Customer Support to understand customer usage models and develop test plans and suites that approximate real-world environments and regression tests.
• You must have experience in diagnosing project release problems and taking corrective action, such as escalating as needed, to resolve and achieve results. Our QA Engineers are also responsible for driving our software development process toward quality-centric methodologies and for reporting on test progress, metrics, and issues.
• You must be able to write complex and efficient SQL queries to debug search logs to replay customer scenario.

Basic Qualifications

• 2+ years of quality assurance engineering experience
• Experience in automation testing
• Experience in manual testing
• Experience in UI and API automation testing (Selenium/SOAPUI)
• Experience troubleshooting issues and root cause analysis
• Experience with SQL

Preferred Qualifications

• Experience in API & Mobile testing
• Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control
• Experience as QA on medium to large sized projects.

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