Head of Quality Assurance

Amor Management Consultants - India’s Premiere Auto Talent Hiring Specialists; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Amor Management Consultants invites applications for a Chief Quality Officer/Director Quality & Excellence. This is a strategic, multi-plant leadership role tasked with defining and executing an enterprise-wide quality vision, governance, and robust QMS across automotive and industrial businesses.

The role centers on driving quality transformation, supplier and customer quality, and digital analytics to enable sustainable growth while embedding a strong quality culture across locations and

Responsibilities

• Strategic responsibilities: Define and drive enterprise-wide quality vision, strategy, and roadmap for growth, acquisitions, and new initiatives.
• Operational responsibilities: Oversee end-to-end quality across plants, supplier, customer, and new product quality; deploy advanced quality tools.
• People Management: Build and lead multi-location quality teams; foster a culture of accountability and continuous improvement.
• Quality Performance & Operational Excellence: Deliver improvements in COPQ and process capability across manufacturing facilities.

Job description

Objective of the role:

Chief Quality Officer / Director Quality & Excellence

This is a highly strategic leadership role responsible for driving Quality, Business Excellence, and Governance across the Automotive and Industrial businesses of a 2000 Cr organization, operating through multiple manufacturing plants and diverse business verticals.

The role focuses on defining and executing the enterprise-wide quality vision, enabling transformation through robust Quality Management Systems (QMS), and embedding a strong quality culture aligned with long-term business objectives across multi-plant operations and multiple business unit s.

The incumbent will provide strategic oversight across plant quality, supplier quality, customer quality, and new product quality functions, ensuring consistency, standardization, and alignment with global benchmarks across all locations and business es.

In line with the companys aggressive expansion strategyincluding acquisitions, greenfield projects, and entry into new business segmentsthe CQO will play a critical role in building scalable, future-ready quality frameworks, driving digital transformation and continuous improvement initiatives, and supporting the organizations targeted 3x growth over the next three years.

Roles & responsibility:

Strategic Responsibi lities Define and drive the enterprise-wide quality vision, strategy, and roadmap aligned with the organizations growth plans, including expansion, acquisitions, and new business initiatives.Establish and institutionalize robust, scalable Quality Management Systems (QMS) and governance frameworks across all manufacturing plants and business verticals.Integrate quality into new product development, supplier ecosystem, and end-to-end business processes to ensure consistency and reliability.Lead enterprise-wide quality transformation initiatives, including digital quality, data-driven decision-making, and advanced analytics.Drive risk management frameworks to proactively identify and mitigate quality and business risks.Partner with leadership in M&A activities, including quality due diligence and post-acquisition integration.Ensure alignment with global standards, customer requirements, and regulatory expectations.Define and strengthen customer quality strategy, positioning quality as a key differentiator for business growth and long-term partne rships.

Operational Responsibilities:

Provide overall oversight of end-to-end quality performance, covering plant quality, supplier quality, customer quality, and new product quality.Drive process excellence and standardization across multiple manufacturing facilities to ensure consistent quality outcomes.Ensure effective deployment of advanced quality tools and methodologies (Six Sigma, Lean, SPC, FMEA, APQP, PPAP, etc.).Monitor and drive improvements in key quality metrics, including PPM, COPQ, warranty performance, and customer satisfaction.Strengthen customer quality management, including proactive engagement, issue resolution, escalation handling, and feedback integration.Actively engage with key customers to build trust, address concerns, and ensure alignment on quality expectations and performance.Lead customer audits, reviews, and critical discussions, representing the organization on all quality-related matters.Strengthen supplier quality management systems, including supplier development, audits, and performance improvement.Ensure robust audit and compliance systems across all facilities.Enable best practice sharing and standardization across plants and busines s units.

People Management

Build and lead a high-performing, multi-location quality organization aligned with business objectives.Drive a strong culture of quality, accountability, and continuous improvement across the organization.Develop and mentor future leaders within the quality function.Strengthen capability in advanced quality tools and methodologies.Collaborate closely with Engineering, Operations, Supply Chain, and Commercial teams to ensure alignment.Act as a change leader during expansion, acquisitions, and transformation initiatives.Influence senior leadership and stakeholders on quality performance, risks, and customer expe ctations.

Key performance goals for the role: Critical outcomes of a job contributing to the organization's and role s successCustomer & Marke t OutcomesAchieve high customer satisfaction and trust, reflected through improved customer scorecards and reduced escalations.Drive significant reduction in customer complaints, PPM levels, and field failures.Ensure successful customer audits and reviews, strengthening long-term business relationships.Position quality as a competitive advantage in winning and retaining business.

Quality Performance & Operational Excellence

Deliver measurable improvement in Cost of Poor Quality (COPQ) across all plants.Improve first-time-right (FTR) and overall process capability across manufacturing .