Quality Assurance Consultant I

Elixir 360; Pune District; Presencial; INR 500 000 - 900 000; Tempo integral

Resumo da oferta

Allstate is seeking a QA/audit professional to perform Spanish-English call audits and ensure quality across supplier interactions. The role emphasizes attention to detail, insurance domain knowledge, and strong data reporting skills to improve customer experience.

Candidates should be graduates with experience in Spanish voice processes preferred. Proficiency in Excel, PowerPoint, and quality tools like RCA/CAPA is desired for effective auditing and reporting.

Qualificações

• Graduates as education prerequisite.
• Spanish language proficiency preferred for role.

Responsabilidades

• Perform "Spanish English" call audits CTCs for supplier representatives using QC parameters and Right Answers process.
• Lead internal and external calibration sessions to keep audit variance within thresholds.
• Analyze trends from audits and report impact on customer experience.
• Perform RCA CAPA in collaboration with Ops TL or SME.
• Analyze quality data and propose actions to drive improvements.

Conhecimentos

Insurance knowledge

Excel

PowerPoint

Attention to detail

Spanish-English

Quality tools (RCA)

Data analysis

Formação académica

Graduates

Ferramentas

RCA

CAPA

Sampling methodology

Descrição da oferta de emprego

Job Summary

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Responsibilities

• Perform "Spanish English" call audits CTCs for the various supplier representatives using approved QC parameters, agreed sampling percentage, Right Answers process and frequency.
• Lead internal and external calibration sessions to ensure audit variance remains within acceptable threshold
• Analyze trends and behavior based on audit findings and report out impact on customer experience
• Perform RCA CAPA in collaboration with Ops TL or SME
• Analyze quality data and share ideas/action plan to improve the current process drive the improvement initiatives

Education and Experience

• Graduates
• Spanish voice process experience preferred

Knowledge / Skills / Abilities / Experience

• Good insurance domain knowledge
• Good Excel and PowerPoint skills
• Attention to Detail
• Effective Communicator in Spanish English language
• Basic knowledge of Quality Tools like RCA, CAPA, Sampling Methodology, etc.
• Good with Reporting/Data Analysis

Note - Eligible candidates will go through relevant round of Screening, Pre-assessment, Spanish Language proficiency test interview / s

Primary Skills

• Analytical Thinking
• Business Optimization
• Management Reporting
• Quality Assurance (QA)
• Quality Auditing

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.