Quality and Training Manager For a Bpo

Grandeur Recruitment Consultants; Bengaluru, Delhi, Mumbai; Sur place; INR 1 500 000 - 3 600 000; Plein temps

Résumé du poste

Grandeur Recruitment Consultants in Bengaluru, India, is seeking a Manager, Training & Quality to lead the training and quality assurance functions. The role focuses on enhancing employee performance and ensuring compliance across operations.

The ideal candidate will have 7–10 years of experience in training and quality management in the BPO sector, with at least 5 years in a leadership capacity, and a proven track record of developing and implementing effective training programs.

Qualifications

• 7–10 years of experience in training & quality management within the BPO industry.
• At least 5 years in a leadership role.

Responsabilités

• Lead the training and quality assurance functions within the organization.

Connaissances

Training management

Quality management

BPO experience

Leadership

Description du poste

Manager, Training & Quality is responsible for leading the training and quality assurance functions within the industry.role is pivotal in enhancing employee performance, ensuring compliance

Required Candidate profile

• Minimum of 7-10 years of exp in training & quality management within the BPO industry, with at least 5 yrs in a leadership role.
• Proven exp in developing and implementing effective training programs