Quality Analyst - Senior Executive

EXL; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

EXL is seeking a Transaction Monitoring Associate in Dadri, Uttar Pradesh, to ensure adherence to guidelines and quality metrics within the OSD framework. The role focuses on monitoring transactions, compiling reports, and providing actionable feedback to associates to drive accuracy and timely SLAs.

The position requires collaboration with trainers, SMEs, and the operations team to sustain continuous process improvements and aligned calibration across teams in an India-based delivery

Qualifications

• Experience in transaction monitoring or quality analysis preferred.
• Strong data accuracy and reporting skills.
• Ability to work with cross-functional teams to improve processes.

Responsibilities

• Conduct Transaction Monitoring as per guidelines defined in the OSD
• Provide feedback to associates based on monitoring results
• Prepare transaction monitoring reports and ensure timely and accurate reporting
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
• Work closely with Trainer / SME and Operations team to conduct team huddles
• Perform transaction processing as per defined policies and procedures
• Co-ordinate all process improvement initiatives with process Black Belt.

Skills

Transaction monitoring

Quality analysis

Reporting

Data accuracy

Process improvement

Tools

MS Excel

Job description

• Conduct Transaction Monitoring as per guidelines defined in the OSD
• Provide feedback to associates based on monitoring results
• Prepare transaction monitoring reports and ensure timely and accurate reporting
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
• Work closely with Trainer / SME and Operations team to conduct team huddles
• Perform transaction processing as per defined policies and procedures
• Co-ordinate all process improvement initiatives with process Black Belt.