Quality Analyst (QA)

Elevateprimesolutions; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Elevateprimesolutions in Pune (Pimpri) seeks a Quality Analyst (QA) to monitor calls, chats, and customer interactions, ensuring service excellence and compliance with process guidelines. You will conduct quality audits, prepare reports, identify performance gaps, provide actionable feedback, and support leaders in driving continuous improvement across operations.

Graduate or Undergraduate candidates with at least 1 year of QA experience and strong communication and analytical skills are

Qualifications

• Graduate or Undergraduate candidates can apply.
• Minimum 1 year of experience (on paper) as QA.
• Good communication and analytical skills.
• Basic understanding of QA processes and reporting.

Responsibilities

• Monitor and evaluate calls, chats, and customer interactions.
• Conduct quality audits and provide feedback to team members.
• Ensure adherence to process guidelines and quality standards.
• Identify performance gaps and suggest improvement plans.
• Prepare quality reports and maintain audit records.
• Support team leaders and operations in improving service quality.
• Ensure accuracy and compliance in customer handling.

Skills

Quality monitoring

Communication skills

Attention to detail

Reporting and documentation

Process adherence

Team coordination

Education

Graduate or Undergraduate degree

Job description

Job Summary

We are hiring a Quality Analyst (QA) for our team in Pune (Pimpri). The candidate should have experience in quality monitoring, process audits, and performance evaluation to ensure service excellence and compliance.

Key Responsibilities

• Monitor and evaluate calls, chats, and customer interactions
• Conduct quality audits and provide feedback to team members
• Ensure adherence to process guidelines and quality standards
• Identify performance gaps and suggest improvement plans
• Prepare quality reports and maintain audit records
• Support team leaders and operations in improving service quality
• Ensure accuracy and compliance in customer handling

Eligibility Criteria

• Graduate or Undergraduate candidates can apply
• Minimum 1 year of experience (on paper) as QA
• Good communication and analytical skills
• Basic understanding of QA processes and reporting

Skills Required

• Quality monitoring
• Communication skills
• Attention to detail
• Reporting and documentation
• Process adherence
• Team coordination