Quality Analyst - Pricing and Operations

Amazon India Limited; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Amazon India Limited in Bengaluru seeks a Quality Analyst to audit price data and support pricing accuracy across Amazon’s global retail platforms. The role involves collaborating with cross-functional teams, handling tickets, and driving process improvements in a fast-paced e-commerce environment.

You should have a Bachelor’s degree, fluent English, and 1+ year in customer service or back-office roles, with Excel and Microsoft Office experience. Prior e-commerce exposure is preferred.

Qualifications

• Bachelor's degree required.
• Fluent in English (speaking, reading and writing).
• 1+ years in customer service or back-office roles in corporate environments.
• Experience with Microsoft Office products and Excel.

Responsibilities

• Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
• Is an SME on specific business quality processes.
• Training/update/coaching on mapping operations as an SME.
• Ticket management with SLAs and responding/resolving tickets.
• Drive process/system improvements based on ongoing trends identified.
• Execute on assigned project components of specific audit processes.
• Communicate operational updates and insights to internal stakeholders.
• Create ad-hoc operational reports and status updates as needed.

Skills

English fluency

Customer service experience

Excel

Microsoft Office

Education

Bachelor's degree

Job description

Quality Analyst, CMT Amazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, e-Commerce platforms, web services for developers. The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection, maintain competitive pricing, forecast demand, buy products and deal with vendors. Pricing Analytics and Operations is an integral part of Retail Systems enabling Amazon’s pricing strategy and operations. The team’s primary role is to provide on-time and accurate inputs to help make great pricing decisions. We build and execute on scalable & efficient processes to ensure Amazon’s price competitiveness. The tasks handled by this group have a direct impact on customer buying decisions and Amazon’s top-line & profitability.

Opportunity:

Do you want to be part of the team that ensures Amazon keeps its “best price” promise across millions of products worldwide? Does the challenge of driving decisions in a dynamic environment excite you? Do you love solving complex business problems using technology? Are you seeking an environment where you can drive innovation? Are you a passionate self-starter? If the answer to the above questions is a resounding “YES”, read on!

The Quality Analyst would be responsible to validate and audit accuracy of price inputs. They would be expected to work with multiple stakeholders to ensure that price errors are fixed in a timely manner. He/she will be point of contact to the retail/3P teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams and senior leaders. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. The ideal candidate actively seeks to understand Amazon’s core business values and initiatives, and translates those into everyday practices.

Key Performance Areas

• Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
• Is an SME on specific business quality processes
• Training/update/coaching on mapping operations in the capacity of an SME
• Ticket management (meeting SLAs and responding/resolving tickets)
• Drive process/system improvements basis ongoing trends/gaps identified
• Execute on assigned project components of specific audit processes
• Carries out tactical issue based communications with internal
• Creates ad-hoc operational reports, status updates on a need basis

Basic Qualifications

• Bachelor's degree
• Speak, write, and read fluently in English
• 1+ years of customer service or back-office roles in corporate environments experience
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Minimum of 2 years corporate experience
• Preferred from e-commerce background

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