Quality Analyst -Mumbai

Policybazaar; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

Policybazaar is looking for a Call Quality Analyst to monitor and evaluate call interactions in Mumbai, ensuring adherence to quality standards.

The role requires strong communication, attention to detail, and familiarity with sales processes; on-site work with a competitive salary and growth opportunities.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and analytical skills.
• Experience in sales.
• Proficiency in Microsoft Office suite.
• Bachelor's degree preferred.

Responsibilities

• Monitor and evaluate call interactions for quality.
• Provide feedback to improve call quality.

Skills

Communication skills

Attention to detail

Analytical skills

Sales experience

Quality assurance knowledge

MS Office

Education

High school diploma

Bachelor's degree preferred

Tools

Quality assurance tools

Job description

Policybazaar is looking out for Call Quality Analysts. (Call Auditing)

Designation - Quality Analyst/ Sr. Quality Analyst
Job location- Mumbai
Salary Range - 3LPA - 5.5LPA
Experience - 1+ Years

6 DAYS

Role Description

This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Mumbai. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met.

Qualifications

• Excellent verbal and written communication skills
• Strong attention to detail and analytical skills
• Experience in sales
• Knowledge of quality assurance processes and tools
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office suite
• Minimum of a high school diploma or equivalent, Bachelor's degree preferred.