Quality Analyst- International

TP; Navi Mumbai; In loco; INR 630.000 - 770.000; Tempo pieno

Descrizione del lavoro

TP in Ghansoli, Navi Mumbai is seeking a Quality Analyst to monitor and improve call quality in an international process. The ideal candidate will have 2+ years of QA experience, strong analytical skills, and proficiency with quality management tools. You will collaborate with teammates to coach performance and develop reports on KPIs.

The role demands excellent communication, attention to detail, and the ability to work in a fast-paced BPO environment. Salary up to 7 LPA is offered.

Competenze

• Minimum 2 years of QA experience in a BPO/Call Centre.
• Strong knowledge of quality control principles.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team.
• Strong analytical and problem-solving skills.
• Proficient in using quality management software and tools.

Mansioni

• Monitor and evaluate call quality to ensure high standards of customer service.
• Develop and implement effective quality control processes to identify areas for improvement.
• Collaborate with team members to provide coaching and feedback on performance.
• Analyze data and trends to identify patterns and opportunities for growth.
• Develop and maintain reports to track key performance indicators.
• Participate in training and development programs to enhance skills and knowledge.

Conoscenze

Analytical skills

Quality control

Teamwork

Quality management tools

Strumenti

Quality management software

Descrizione del lavoro

Job Title- Quality Analyst

Location- Ghansoli, Navi Mumbai

Salary upto 7 LPA

International process

We are looking for a highly skilled and experienced Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have excellent analytical skills, attention to detail, and the ability to work in a fast-paced environment.

Roles and Responsibility

• Monitor and evaluate call quality to ensure high standards of customer service.
• Develop and implement effective quality control processes to identify areas for improvement.
• Collaborate with team members to provide coaching and feedback on performance.
• Analyze data and trends to identify patterns and opportunities for growth.
• Develop and maintain reports to track key performance indicators.
• Participate in training and development programs to enhance skills and knowledge.

Job Requirements

• Minimum 2 years of experience in a quality analyst role, preferably in a BPO/Call Centre setting.
• Strong understanding of quality control principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Strong analytical and problem-solving skills.
• Proficient in using quality management software and tools.

9373791306

[e-mail]

HR Mamta