Quality Analyst Intern

Futurense Technologies; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

Futurense Technologies seeks a Quality Analyst to evaluate counseling and sales interactions, ensuring adherence to quality standards and delivering actionable feedback to improve customer experience and business performance.

Responsibilities include auditing calls, preparing QA scorecards, identifying coaching opportunities, collaborating with Training and Operations, and maintaining QA dashboards to track trends and enforce compliance.

Qualifications

• Graduate in any discipline.
• Excellent verbal and written communication.
• Strong listening, analytical, and observation skills.
• Good working knowledge of MS Excel and Google Sheets.
• Prior experience in QA, Customer Service, or Sales is preferred.
• Freshers with excellent analytic and communication skills may also apply.

Responsibilities

• Audit sales and counseling calls against defined quality parameters.
• Prepare QA scorecards and provide structured feedback.
• Identify coaching opportunities and process gaps.
• Work closely with Training and Operations teams to improve performance.
• Maintain QA reports and dashboards.
• Track quality trends and recommend corrective actions.
• Ensure compliance with quality processes and organizational standards.

Skills

Verbal communication

Written communication

Listening skills

Analytical skills

Observation skills

MS Excel

Google Sheets

Education

Bachelor's degree

Tools

MS Excel

Google Sheets

Job description

Job Summary

We are looking for a Quality Analyst to evaluate counseling and sales interactions, ensure adherence to quality standards, and provide actionable feedback that enhances customer experience and business performance.

Role & responsibilities:

• Audit sales and counseling calls against defined quality parameters.
• Prepare QA scorecards and provide structured feedback.
• Identify coaching opportunities and process gaps.
• Work closely with Training and Operations teams to improve performance.
• Maintain QA reports and dashboards.
• Track quality trends and recommend corrective actions.
• Ensure compliance with quality processes and organizational standards.

Preferred candidate profile

• Graduate in any discipline.
• Excellent verbal and written communication skills.
• Strong listening, analytical, and observation skills.
• Good working knowledge of MS Excel and Google Sheets.
• Prior experience in QA, Customer Service, or Sales is preferred.
• Freshers with excellent analytic and communication skills may also apply.

Preferred Skills:

• Call auditing.
• Feedback and coaching.
• Data analysis.
• Reporting and documentation.
• Attention to detail.