Quality Analyst – Inbound Voice Process

Elevateprimesolutions; Pune District; On-site; INR 250,000 - 360,000; Full time

Job summary

Elevateprimesolutions in Pune is seeking an experienced Quality Analyst for an inbound voice process role. The candidate will monitor calls, perform audits, and ensure adherence to QA standards.

You will provide feedback to agents, compile QA reports, and identify process improvements. Immediate joiners preferred; Graduation or Intermediate required with 1 year QA experience.

Qualifications

• Graduation or Intermediate candidates preferred.
• Minimum 1 year experience in QA (Voice Process).
• Immediate joiners preferred.

Responsibilities

• Monitor and evaluate inbound customer calls.
• Conduct call audits and quality checks.
• Provide feedback and coaching to agents.
• Ensure adherence to process guidelines.
• Prepare QA reports and maintain quality standards.
• Identify process improvement opportunities.

Skills

Communication skills

Voice QA

Analytical listening

QA audits

Education

Graduation or Intermediate

Job description

Job Description

We are hiring experienced Quality Analysts for an Inbound Voice Process role. The candidate should have strong experience in call monitoring, auditing, and ensuring process compliance in a BPO environment.

Key Responsibilities

• Monitor and evaluate inbound customer calls
• Conduct call audits and quality checks
• Provide feedback and coaching to agents
• Ensure adherence to process guidelines
• Prepare QA reports and maintain quality standards
• Identify process improvement opportunities

Required Skills

• Good communication skills
• Experience in voice process QA
• Strong analytical and listening skills
• Knowledge of QA parameters and audit processes

Eligibility Criteria

• Graduation or Intermediate qualified candidates
• Minimum 1 year experience in QA (Voice Process)
• Immediate joiners preferred

How to Apply

Send your updated resume to [e-mail]

Or contact 9347417235

Mention "QA Inbound Voice Application - Your Name" while applying

Only shortlisted candidates will be contacted