Quality Analyst - Call Audit

GCS Management Solutions India; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Global Credit Solutions (GCS) India seeks a Quality Analyst to conduct quality audits on calls through international voice processes and to prepare comprehensive Excel reports detailing findings. The role emphasizes strong verbal and written communication skills and involves monitoring calls, including fatal and non-fatal audits, with potential travel.

The position targets candidates equipped to ensure high quality in credit collection and risk management processes across international

Qualifications

• Conduct quality audits on calls using international voice processes.
• Prepare detailed Excel reports with findings.
• Ensure excellent verbal and written communication skills.
• Fatal & Non Fatal Audits, call monitoring.

Responsibilities

• Conduct quality audits on calls using international voice processes.
• Prepare detailed Excel reports with findings.
• Ensure excellent verbal and written communication skills.
• Fatal & Non Fatal Audits, call monitoring.

Job description

Responsibilities:

• Conduct quality audits on calls using international voice processes.
• Prepare detailed Excel reports with findings.
• Ensure excellent verbal and written communication skills.
• Fatal & Non Fatal Audits, call monitoring.

Skills highlighted with ‘‘ are preferred keyskills

Global Credit Solutions (GCS) is the world's foremost credit,
collection, and risk management enterprise. With a team of
over 4,000 specialists spread across 97 countries, GCS
leverages its international expertise to provide accelerated
cash flow

.Required Quality Analyst || Travel || Debt settlement || Collections