Quality Analyst - AR Calling

Hamly Business Solutions India Private Limited; Coimbatore; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading healthcare support firm in Coimbatore is seeking a Quality Analyst - AR Calling. The role involves monitoring AR calling activities, providing feedback, and maintaining quality standards. Ideal candidates have experience in quality assurance, strong analytical skills, and a proficiency in monitoring tools. Join a dynamic team committed to improving service quality based on industry best practices.

Qualifications

• Previous experience in quality assurance or analysis in an AR calling or call center environment.
• Strong understanding of accounts receivable processes and terminology.
• Excellent analytical, problem-solving, and organizational skills.

Responsibilities

• Monitor and evaluate AR calling activities to assess quality and compliance.
• Provide constructive feedback and coaching to AR callers to enhance their performance.
• Develop and maintain quality assessment criteria and processes.
• Analyze call recordings and data to identify trends and areas for improvement.
• Collaborate with team leads to address quality issues and implement action plans.
• Prepare and present regular reports on quality metrics and performance.
• Stay updated on industry best practices, coding guidelines, and regulatory changes.
• Assist in training new staff on quality standards and expectations.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Proficiency in Microsoft Office

Tools

Quality monitoring tools

Job description

Join to apply for the Quality Analyst - AR Calling role at Hamly Business Solutions India Private Limited

Join to apply for the Quality Analyst - AR Calling role at Hamly Business Solutions India Private Limited

• Monitor and evaluate AR calling activities to assess quality and compliance.
• Provide constructive feedback and coaching to AR callers to enhance their performance.
• Develop and maintain quality assessment criteria and processes.
• Analyze call recordings and data to identify trends and areas for improvement.
• Collaborate with team leads to address quality issues and implement action plan’s
• Prepare and present regular reports on quality metrics and performance.
• Stay updated on industry best practices, coding guidelines, and regulatory changes.
• Assist in training new staff on quality standards and expectations.
  
  

Quality Analyst – AR Calling

Experience : 1 - 3 Years

Location : Coimbatore and Thanjavur

Key Responsibilities

• Monitor and evaluate AR calling activities to assess quality and compliance.
• Provide constructive feedback and coaching to AR callers to enhance their performance.
• Develop and maintain quality assessment criteria and processes.
• Analyze call recordings and data to identify trends and areas for improvement.
• Collaborate with team leads to address quality issues and implement action plan’s
• Prepare and present regular reports on quality metrics and performance.
• Stay updated on industry best practices, coding guidelines, and regulatory changes.
• Assist in training new staff on quality standards and expectations.
  
  

Qualifications

• Previous experience in quality assurance or analysis in an AR calling or call center environment.
• Strong understanding of accounts receivable processes and terminology.
• Excellent analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and quality monitoring tools.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Hospitals and Health Care

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