Quality Analyst

Flipkart; Nagpur District; On-site; INR 500,000 - 600,000; Full time

Job summary

Flipkart’s Ekart Nagpur fulfilment facility seeks a Quality Executive to own end-to-end audits and drive process excellence across the supply chain. You will lead root cause analysis, close non-conformances, and implement Lean Six Sigma changes on the shop floor.

The role requires cross-functional collaboration with Operations, Customer Support, and Business Development, with a strong emphasis on data reporting and continuous improvement.

Qualifications

• Graduate — B.E. (any discipline) or MBA.

Responsibilities

• Plan, conduct, and document process/product audits.
• Maintain audit schedules and track quality metrics.
• Apply sampling schemes and QC tools to evaluate compliance.
• Highlight deviations on the shop floor and resolve issues with operations.
• Lead RCA for complaints using QC tools (5 Why, Fishbone, Pareto).
• Initiate and track CAPA to closure and own NC closure end-to-end.
• Identify process gaps and drive Lean Six Sigma initiatives (DMAIC, Kaizen, 5S).
• Prepare quality reports with graphs and dashboards and share with stakeholders.

Skills

Quality management

Root cause analysis

Lean Six Sigma

DMAIC

Kaizen

5S

Statistical QC

RCA CAPA

MS Excel

Education

BE or MBA

Tools

Fishbone/Ishikawa

Flowcharts

Pareto

Control charts

SQC

Job description

Job Description Quality Executive

Location: Ekart Fulfilment Centre, Nagpur, Maharashtra Shift: Rotational (including night shifts) Reporting To: Quality Team Lead / Quality Manager

Role Overview

As a Quality Executive at Ekarts Nagpur facility, you will be at the centre of process excellence. You will own end-to-end process and product audits, lead root cause analysis, implement on-floor improvements, close non-conformances, and drive continuous improvement using Lean & Six Sigma methodologies. This is a hands-on role where you directly impact operational excellence across the supply chain.

Key Responsibilities

Process Audits & Quality Assurance

• Plan, conduct, and document process/product audits using established procedures.
• Maintain audit schedules and track Quality Audit metrics.
• Apply sampling schemes and QC tools to evaluate compliance.

On-Floor Quality Control & Callout Resolution

• Highlight deviations in real time on the shop floor.
• Work with operations to resolve issues immediately.
• Drive corrective actions and document resolution efforts.

Root Cause Analysis & Non-Conformance Closure

• Lead RCA for complaints and deviations using QC tools (5 Why, Fishbone, Pareto).
• Initiate and track CAPA to verified closure.
• Own NC closure process end-to-end.

Process Improvement & Lean Six Sigma Execution

• Identify process gaps and propose improvements using DMAIC framework.
• Lead Kaizen events, 5S initiatives, and waste elimination projects.
• Implement optimization initiatives to reduce cycle time, defects, and costs.

Data Reporting & Cross-Functional Collaboration

• Prepare quality reports with graphs, charts, and dashboards.
• Collaborate with Business Development, Customer Support, and Operations.
• Present metrics and improvement recommendations clearly to stakeholders.

Required Qualifications

• Graduate — B.E. (any discipline) or MBA.
• Freshers or 1–2 years of relevant quality/operations experience.
• Domain knowledge in Logistics, Courier, Warehouse, Retail, Manufacturing, FMCG, or FMCD.

Technical & Analytical Skills

• QC Tools: 5 Why, Fishbone/Ishikawa, Flowcharts, Pareto, Control Charts.
• Lean Six Sigma fundamentals (DMAIC, waste elimination, process optimization).
• Yellow/Green Belt certification preferred (support available if not yet obtained).
• Proficiency in MS Excel (pivot tables, graphs, metrics tracking).
• Knowledge of sampling standards and statistical quality control (SQC).
• Strong RCA and CAPA management skills.

Behavioral Competencies

• Strong communication and stakeholder engagement.
• High execution speed and bias for action.
• Continuous improvement mindset.
• Ability to multitask and manage competing priorities.
• Analytical problem-solving approach.
• Ownership mentality with end-to-end responsibility.

Interview Assessment Areas

• Breadth & multitasking (case-based scenarios).
• Execution speed in real operations.
• Communication clarity and stakeholder focus.
• Problem-solving using RCA and Lean Six Sigma.