Quality Analyst

Jobtailor; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Jobtailor in Bengaluru seeks a Quality Assurance / Quality Systems professional with 6-7 years in regulated industries to maintain QMS, handle customer complaints, and drive process improvements.

Responsibilities include document lifecycle management, change management, GDP training support, SOP compliance, and collaboration across teams to ensure product quality and regulatory adherence.

Qualifications

• 6–7 years of experience in Quality Assurance / Quality Systems within regulated industries.
• Experience in customer complaints, PMS or equivalent, Document Control, and Commercial Quality activities.
• Proficiency in English (spoken & written) communication.
• ISO 13485 Certification is preferred.
• Willingness to travel 20–30%.

Responsibilities

• Support, maintain, and improve the Quality Management System (QMS) in compliance with regulatory, quality, and business requirements.
• Support business teams in resolving customer complaints, including training team members and using complaint management tools.
• Monitor, review, and support change management of compliance requirements.
• Manage the complete document lifecycle: creation, review, approval, revision, archival, obsolescence.
• Support QMS, GDP, and quality system training activities.
• Ensure warehouse processes comply with SOPs and regulatory requirements.
• Support the overall quality function as directed by the supervisor.
• Participate in commercial quality activities and continuous improvement initiatives.

Skills

Quality Assurance

Change Management

Continuous Improvement

Document Lifecycle Management

Data Analysis

Communication

Training

Problem-Solving

Education

Bachelor’s/Master’s degree in science, Pharmacy, or related discipline

Tools

MS Excel

MS PowerPoint

Complaint Management Tools

Job description

• Support, maintain, and improve the Quality Management System (QMS) in compliance with regulatory, quality, and business requirements
• Support business teams in resolving customer complaints, including training team members, using complaint management tools, interacting with customers, gathering feedback, and addressing complaints
• Monitor, review, and support change management of compliance requirements
• Manage the complete document lifecycle, including creation, review, approval, revision, archival, and obsolescence
• Support QMS, GDP, and quality system training activities
• Ensure warehouse processes comply with SOPs and regulatory requirements
• Support the overall quality function as directed by the supervisor
• Participate in commercial quality activities and continuous improvement initiatives

Requirements

• Bachelor’s/master’s degree in science, Pharmacy, or a related discipline
• 6-7 years of experience in Quality Assurance / Quality Systems within regulated industries
• Experience in customer complaints, PMS or equivalent, Document Control, and Commercial Quality activities
• Strong proficiency with MS Excel and MS Power Point
• Proficiency in English (spoken & written) communication
• Preferred ISO 13485 Certified Professional
• Willingness to travel 20-30%

Core Competencies

Demonstrates expertise in Quality Management Systems (QMS) and regulatory compliance, with a strong focus on customer complaint resolution and document control. Proficient in training and supporting quality initiatives within regulated industries.

Highest-signal resume keywords

• Quality Management System (QMS)
• Document Control
• Customer Complaint Management
• ISO 13485 Certification
• Regulatory Compliance

ATS Optimization Keywords

Hard Skills

• Quality Assurance
• Change Management
• Continuous Improvement
• Document Lifecycle Management
• Data Analysis

Soft Skills

• Communication
• Training
• Problem-Solving

Certifications & Qualifications

• ISO 13485 Certified Professional

Industry Keywords

• Good Distribution Practice (GDP)
• Regulated Industries
• Standard Operating Procedures (SOPs)
• Commercial Quality Activities

Tools & Technologies

• MS Excel
• MS PowerPoint
• Complaint Management Tools