Qatar Airways Looking for Airport Services Agent – Bangalore, India at Bengaluru, Karnat[...]

Qatar Airways; Bengaluru; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

An established industry player is seeking a dedicated Airport Services Agent to join their team in Bengaluru. This role involves providing five-star service and ensuring a seamless experience for passengers at the airport. As an integral part of the operations, you will liaise with various departments, assist passengers, and supervise staff to uphold the highest standards of service. If you thrive in a dynamic and high-pressure environment and have a passion for customer service, this position offers a fantastic opportunity to contribute to a world-renowned airline's mission of excellence.

Qualifications

• Minimum 2 years of experience in Airline/Travel Industry/Hospitality.
• Fluency in English and strong computer skills are essential.

Responsibilities

• Liaising with check-in and transfer desks for smooth passenger acceptance.
• Supervising GHA staff to maintain service quality standards.

Skills

Excellent communication skills

Customer focus

Interpersonal skills

Computer literacy

Positive attitude

Education

High School Qualification

Job description

We are currently recruiting for Airport Services Agent in Bangalore, India.

As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific Accountabilities Include:

1. Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers.
2. Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
3. Assisting the Duty Officer in handling company materials and records.
4. Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers.
5. Ensuring passengers are assisted smoothly through airport facilities.
6. Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
7. Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained.
8. Organizing check-in counters and coordinating documentation issues.

Qualifications:

The successful candidate will have:

1. High School Qualification.
2. Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
3. Excellent communication skills with fluency in English language.
4. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
5. High level of computer literacy.
6. Excellent customer focus and service delivery.
7. Good interpersonal skills and strong team orientation.

You must have the legal rights to live and work in India to be considered for this role.

How To Apply:

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.