QA Engineer - Implementation

B Capital; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Leena AI is seeking a detail‑oriented QA Engineer to ensure the quality and reliability of customer implementations across HR, IT, Finance, and other enterprise functions. You will validate client configurations, enterprise workflows, integrations, and automations before go live.

Working closely with Solution Consultants, Implementation Managers, Product, and Engineering teams, you'll play a critical role in delivering seamless, enterprise‑grade implementations for our customers while driving QA

Qualifications

• 3–5 years of QA experience in Enterprise SaaS, B2B software, workflow automation, or implementation‑focused environments.
• Strong understanding of enterprise business processes across HR, IT, Finance, Procurement, Payroll, or Supply Chain.
• Hands‑on experience with: Functional Testing, Workflow Testing, Integration Testing, API Testing (REST/SOAP) using tools like Postman or Swagger.
• Experience with test automation using Playwright, Cypress, Selenium, WebdriverIO, or equivalent frameworks.
• Ability to understand solution designs, workflow logic, data models, and configuration documents.
• Strong experience creating: Test Plans, Test Scenarios, Test Cases, Defect Reports, Test Summary Reports.
• Familiarity with Agile methodologies and tools such as Jira, Rocketlane, ClickUp, or Confluence.
• Strong analytical, troubleshooting, documentation, and communication skills.

Responsibilities

• Validate end‑to‑end client implementations across HR, IT, Finance, Procurement, and other enterprise functions.
• Review solution documents, workflows, and configuration requirements.
• Create comprehensive test plans, test cases, and acceptance criteria for customer implementations.
• Ensure workflows, configurations, and data flows function as designed.

Skills

QA experience

API testing

Test automation

Agile methodologies

Enterprise SaaS

Tools

Postman

Swagger

Playwright

Cypress

Selenium

Job description

About Leena AI

Leena AI is a leader in Agentic AI for the enterprise. We are building an iconic company, delivering AI Colleagues that transform back‑office functions and accelerate the full promise of Generative AI—unlocking real productivity gains, cutting costs, and delighting employees at scale.

Leena AI provides the most forward‑looking, open, and scalable Agentic AI architecture for the enterprise—it empowers CIOs and CTOs to develop, deploy, and manage AI Colleagues for the back office at scale. Built with full governance, compliance, security, and auditability at its core.

Leena AI integrates with 1000+ applications, including SAP, Salesforce, ServiceNow, Workday, and Microsoft Office 365. We are proud to be trusted by 500+ global enterprises and 20 million+ employees, including leading brands such as Nestlé, Puma, Coca‑Cola, Sony, and Etihad Airways.

Founded in 2018 and headquartered in New York, Leena AI has secured over $40M in financing from top‑tier investors including Greycroft, Bessemer Venture Partners, B Capital, and Y Combinator.

About The Role

We're looking for a detail‑oriented QA Engineer to ensure the quality and reliability of customer implementations at Leena AI. In this role, you'll validate client‑specific configurations, enterprise workflows, integrations, and automations before they go live.

Working closely with Solution Consultants, Implementation Managers, Product, and Engineering teams, you'll play a critical role in delivering seamless, enterprise‑grade implementations for our customers.

What You'll Do – Implementation Quality Assurance

• Validate end‑to‑end client implementations across HR, IT, Finance, Procurement, and other enterprise functions.
• Review solution documents, workflows, and configuration requirements.
• Create comprehensive test plans, test cases, and acceptance criteria for customer implementations.
• Ensure workflows, configurations, and data flows function as designed.

Functional & Integration Testing

• Perform functional, workflow, regression, and integration testing.
• Validate enterprise integrations including:
  • HRMS & Payroll systems
  • ITSM platforms (ServiceNow, Freshservice, ManageEngine, etc.)
  • REST & SOAP APIs
  • Event‑driven workflows and webhooks
• Verify data mapping, synchronization, transformations, error handling, and retry mechanisms across systems.

Release Readiness & UAT

• Identify defects, configuration issues, and functional gaps before production rollout.
• Support User Acceptance Testing (UAT), including defect triage, issue validation, and client support.
• Ensure all deliverables meet quality standards and provide go‑live readiness sign‑offs.

Collaboration & Documentation

• Work closely with Product, Engineering, Solution Consultants, and Customer teams to understand business requirements.
• Maintain QA documentation including:
  • Test Plans
  • Test Cases
  • Defect Logs
  • Test Summary Reports

  Process Improvement

  • Contribute to QA best practices, reusable test assets, and implementation frameworks.
  • Identify recurring issues and recommend improvements to enhance implementation quality and efficiency.
  • Drive opportunities for automation and continuous improvement.

  What We’re Looking For – Must Have

  • 3‑5 years of QA experience in Enterprise SaaS, B2B software, workflow automation, or implementation‑focused environments.
  • Strong understanding of enterprise business processes across HR, IT, Finance, Procurement, Payroll, or Supply Chain.
  • Hands‑on experience with:
    • Functional Testing
    • Workflow Testing
    • Integration Testing
    • API Testing (REST/SOAP) using tools like Postman or Swagger
  • Experience with test automation using Playwright, Cypress, Selenium, WebdriverIO, or equivalent frameworks.
  • Ability to understand solution designs, workflow logic, data models, and configuration documents.
  • Strong experience creating:
    • Test Plans
    • Test Scenarios
    • Test Cases
    • Defect Reports
    • Test Summary Reports
  • Familiarity with Agile methodologies and tools such as Jira, Rocketlane, ClickUp, or Confluence.
  • Strong analytical, troubleshooting, documentation, and communication skills.

  Good to Have

  • Experience with BPM platforms, workflow engines, or low‑code automation platforms.
  • Knowledge of AI‑powered products, chatbots, or virtual assistants (Dialogflow, Microsoft Bot Framework, Rasa, etc.).
  • Exposure to AI, LLMs, or Agentic AI workflows.
  • Basic SQL for data validation and troubleshooting.