QA Engineer

Yubi; Bangalore Rural; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading fintech company in Bangalore is seeking a Quality Assurance Engineer specializing in Chat and Voice Bot QA. In this mid-senior level role, you'll evaluate AI-driven assistants' performance. The ideal candidate will have experience in chatbot testing, strong analytical skills, and a problem-solving mindset. Join a dynamic team focused on revolutionizing the debt market with innovative solutions.

Qualifications

• 2-4 years of experience working in chatbot/voice testing or a related field.
• Strong analytical skills and a problem-solving mindset grounded in first-principles thinking.
• Prior experience in QA, user research, product evaluation, or content moderation is a plus.

Responsibilities

• Evaluate AI Responses: Test chat and voice bot outputs for coherence and relevance.
• Test Workflows: Assess conversation flows and user journeys for logical consistency.
• Scenario Creation: Develop diverse test scenarios to validate AI performance.

Skills

Analytical skills

Problem-solving mindset

Communication skills

Job description

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About Us

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.

About Us

Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of possibility.

From being a disruptor in India’s debt market to marching towards global corporate markets from one product to one holistic product suite with seven products

Yubi is the place to unleash potential. Freedom, not fear. Avenues, not roadblocks. Opportunity, not obstacles.

About Yubi

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

Yubi Credit Marketplace - With the largest selection of lenders on one platform, our credit marketplace helps enterprises partner with lenders of their choice for any and all capital requirements.

Yubi Invest - Fixed income securities platform for wealth managers & financial advisors to channel client investments in fixed income

Financial Services Platform - Designed for financial institutions to manage co-lending partnerships & asset based securitization

Spocto - Debt recovery & risk mitigation platform

Accumn - Dedicated SaaS solutions platform powered by Decision-grade data, Analytics, Pattern Identifications, Early Warning Signals and Predictions to Lenders, Investors and Business Enterprises

So far, we have on-boarded over 17000+ enterprises, 6200+ investors & lenders and have facilitated debt volumes of over INR 1,40,000 crore.

Backed by marquee investors like Insight Partners, B Capital Group, Dragoneer, Sequoia Capital, LightSpeed and Lightrock, we are the only-of-its-kind debt platform globally, revolutionizing the segment.

At Yubi, People are at the core of the business and our most valuable assets. Yubi is constantly growing, with 1000+ like-minded individuals today, who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come, join the club to be a part of our epic growth story.

Job Overview

We are looking for a detail-oriented and analytical Chat and Voice Bot QA Specialist to join our Conversational AI team. In this role, you'll be responsible for evaluating the performance and quality of AI-driven chat and voice assistants. The ideal candidate brings a high level of first-principles thinking to assess bot responses, understands the fundamentals of generative AI, and is passionate about delivering seamless user experiences.

This is a non-technical role that doesn't require coding, but does require a foundational understanding of how conversational bots work, how workflows are structured, and how to methodically test and evaluate them.

Key Responsibilities

• Evaluate AI Responses: Systematically test chat and voice bot outputs for coherence, relevance, tone, factual accuracy, and alignment with business objectives.
• Test Workflows: Assess conversation flows and user journeys for edge cases, logical consistency, and usability across different platforms (web, mobile, IVR).
• First-Principles Problem Solving: Analyze and break down complex issues using first-principles thinking; question assumptions and propose better alternatives.
• Scenario Creation: Develop diverse test scenarios and real-world prompts to validate AI performance across varied contexts and user intents.
• Feedback & Reporting: Document bugs, inconsistencies, and improvement opportunities; work closely with product, design, and engineering teams.
• AI Alignment Audits: Ensure the AI responses align with user intent, brand tone, and ethical guidelines.
• Collaborate on Evaluation Frameworks: Help define or refine qualitative and quantitative criteria for bot performance and user experience.
  
  

Requirements

Qualifications

• 2-4 years of experience working in chatbot/voice testing, or a related field.
• Strong analytical skills and a problem-solving mindset grounded in first-principles thinking.
• Prior experience in QA, user research, product evaluation, or content moderation is a plus.
• Familiarity with generative AI technologies (like ChatGPT, Bard, or Claude) and LLMs.
• Basic understanding of conversation design, chat/voice interfaces, and user journey mapping.
• Ability to write clear, concise test documentation and reports.
• Excellent communication skills and attention to detail.
• Curious, user-centric mindset with a drive for continuous improvement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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