QA Consultant- Delivery

Gnani Innovations Private Limited.; India; Remote; INR 300,000 - 600,000; Full time

Job summary

Gnani Innovations Private Limited. is seeking a QA Specialist to test AI-powered voicebots and virtual assistants before deployment.

You will collaborate with pre-sales, product, and engineering teams to identify issues and ensure an optimal user experience across varied scenarios. The role demands 1–2 years in software QA/testing, strong English skills and additional languages, and experience with bug tracking tools.

Qualifications

• 1–2 years of software QA/testing experience.
• Experience with voicebots or AI-driven applications preferred.
• Familiarity with NLP concepts and LLM testing.
• Ability to write and maintain test cases and plans.
• Attention to detail and strong analytical skills.
• Ability to work with cross-functional teams.
• Knowledge of Jira or Trello for bug tracking.
• Personnel System is required.

Responsibilities

• Conduct end-to-end testing of Gen AI voice bots across scenarios to ensure accurate responses.
• Identify areas for improvement; report bugs or inconsistencies in voice bot responses or workflows.
• Validate voicebot performance, language understanding, and user experience across cases and environments.
• Voice Quality Testing: assess clarity, tone, and naturalness of synthetic speech.
• Test edge cases such as accents, slang, or unclear commands to ensure proper handling.
• Collaborate with pre-sales to simulate real-world customer interactions.
• Maintain test cases, test plans, and QA documentation.
• Ensure voicebot aligns with business use cases and client requirements before demos.
• Provide feedback to developers to enhance voicebot accuracy and efficiency.

Skills

QA testing

Voicebot testing

English

Hindi

Gujarati

Marathi

Punjabi

NLP concepts

Test case writing

Bug tracking

Automation basics

Collaboration

Tools

Jira

Trello

Job description

As a QA Specialist, you will be responsible for testing our AI-powered voicebots and virtual assistants to ensure they function seamlessly before deployment. You will work closely with the pre-sales, product, and engineering teams to identify and resolve issues, ensuring an optimal user experience.

Key Responsibilities

• Conduct end-to-end testing of Gen AI voice bots across various scenarios to ensure the model responds accurately to a wide variety of voice inputs
• Identify areas where the bot’s conversational abilities can be improved; document and report bugs or inconsistencies in voice bot responses or workflows
• Validate voicebot performance, language understanding, and user experience across various used cases and environment
• Voice Quality Testing:Assess the clarity, tone, and naturalness of the voicebot’s synthesized speech. Ensure the voicebot sounds natural and validate any voice-related anomalies or bugs
• Identify and test edge cases such as unexpected inputs, unclear commands, or non-standard speech patterns (e.g., accents, slang) to ensure they are handled appropriately
• Collaborate with the pre-sales team to simulate real-world customer interactions.
• Maintain test cases, test plans, and other QA documentation.
• Ensure the voicebot aligns with business use cases and client requirements before demos and trials.
• Provide feedback to developers and suggest improvements to enhance voicebot accuracy and efficiency.
• Work in a fast-paced, agile environment to meet project deadlines.

Required Skills & Qualifications

• 1-2 years of experience in software QA/testing, preferably with voicebots or AI-driven applications.
• Strong command of both English and (Hindi/Gujarati/Marathi/Punjabi) for linguistic and functional testing.
• Understanding of voicebot frameworks, LLM & NLP (Natural Language Processing) concepts.
• Hands-on experience with writing test cases and experience with testing methodologies
• Analytical mindset with keen attention to detail
• Strong problem-solving skills and ability to think from a user’s perspective
• Ability to work collaboratively with cross-functional teams.
• Familiarity with bug tracking tools like Jira, Trello, or equivalent.
• Basic knowledge of scripting or automation tools (optional but preferred)
• Personnel System is required.

Skills Required

Primary Skills Testing