Public Relations Specialist

MSL India; Mumbai; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

MSL India is seeking a senior client leadership professional to manage multiple mandates, drive client satisfaction, and own delivery excellence across engagements in Mumbai. You will act as the senior point of escalation and partner with internal teams to ensure smooth execution.

The role requires 8+ years of experience in agency settings, strong P&L understanding, and a client-first approach. You will mentor teams, foster collaboration, and identify opportunities to grow the business.

Qualifications

• Relevant Experience: 8+ years of experience, with a proven track record of leading multiple client mandates, managing teams, and owning P&L responsibilities.
• Business Acumen: Strong understanding of agency business models, service offerings, and the drivers of client retention, revenue growth, and profitability.
• Client Management: Excellent communication and stakeholder management skills, with the ability to confidently engage and influence senior client leaders.
• Leadership & Mentoring: Demonstrated ability to guide and develop junior colleagues while building trusted relationships with senior stakeholders.
• Professionalism & Collaboration: A client-first, team-oriented approach, with strong interpersonal skills, sound judgment, and the ability to manage relationships with tact and professionalism.

Responsibilities

• Client Leadership: Build strong relationships with client leadership, lead multiple mandates, and serve as the senior point of escalation to ensure client satisfaction and delivery excellence.
• Team Leadership: Mentor and develop teams, build functional expertise across MSL, and foster a culture of collaboration, accountability, and high performance.
• Business & P&L Management: Own the P&L for assigned mandates, drive account growth and profitability, identify new business opportunities, and proactively strengthen client retention.
• Stakeholder Collaboration: Partner with internal teams, including HR, Finance, and Administration, to ensure seamless operations and effective delivery across client mandates.
• Growth & Cross-selling: Identify opportunities to cross-sell MSL and Publicis Groupe capabilities, expanding existing client relationships and contributing to overall business growth.

Job description

• Client Leadership: Build strong relationships with client leadership, lead multiple mandates, and serve as the senior point of escalation to ensure client satisfaction and delivery excellence.
• Team Leadership: Mentor and develop teams, build functional expertise across MSL, and foster a culture of collaboration, accountability, and high performance.
• Business & P&L Management: Own the P&L for assigned mandates, drive account growth and profitability, identify new business opportunities, and proactively strengthen client retention.
• Stakeholder Collaboration: Partner with internal teams, including HR, Finance, and Administration, to ensure seamless operations and effective delivery across client mandates.
• Growth & Cross-selling: Identify opportunities to cross-sell MSL and Publicis Groupe capabilities, expanding existing client relationships and contributing to overall business growth.

Top 5 things you need to have for this role

• Relevant Experience: 8+ years of experience, with a proven track record of leading multiple client mandates, managing teams, and owning P&L responsibilities.
• Business Acumen: Strong understanding of agency business models, service offerings, and the drivers of client retention, revenue growth, and profitability.
• Client Management: Excellent communication and stakeholder management skills, with the ability to confidently engage and influence senior client leaders.
• Leadership & Mentoring: Demonstrated ability to guide and develop junior colleagues while building trusted relationships with senior stakeholders.
• Professionalism & Collaboration: A client-first, team-oriented approach, with strong interpersonal skills, sound judgment, and the ability to manage relationships with tact and professionalism.